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Repligen is seeking a motivated and detail-oriented Technical Support Engineer I to join our Service team.
This is an excellent opportunity for someone with a strong technical foundation, excellent communication skills, and an interest in developing deeper expertise in bioprocessing technologies, equipment, software, and customer-facing technical support.
Responsibilities
- Provide timely and effective technical support to customers and Repligen team members via phone, email, video conferencing, and other communication channels. Troubleshoot hardware, software, process, and system-related inquiries.
- Develop and maintain strong working knowledge of Repligen’s product portfolio, bioprocessing applications, system components, operating software, and related technologies.
- Work directly with customers and internal stakeholders to understand reported issues, gather relevant technical information, provide clear updates, and support a positive customer experience.
- Analyze and diagnose technical issues using a structured approach, identify potential causes, recommend next steps, and guide customers or internal teams toward resolution.
- Manage technical support cases in Salesforce, accurately documenting customer inquiries, troubleshooting activities, technical findings, communications, and resolutions.
- Create, review, and update troubleshooting guides, FAQs, technical notes, work instructions, manuals, and internal knowledge articles.
- Partner with Field Service, Service Scheduling, Product Management, Engineering, Quality, Sales, and other teams to resolve customer issues and share product feedback.
Qualifications
- Bachelor’s degree or equivalent relevant experience in Engineering, Biotechnology, Life Sciences, Chemistry, or a related technical field.
- 2–3 years of relevant experience in technical support, engineering, manufacturing, equipment service, or a similar technical environment.
- Strong troubleshooting and problem-solving skills, with the ability to work through technical issues in a structured manner.
- Experience working with technical equipment, instrumentation, software, or engineered systems.
- Strong written and verbal communication skills with a customer-focused approach.
- Ability to work independently while collaborating effectively across teams.
- Proficiency in written and spoken English.
- Willingness to travel occasionally for training and customer support.
Repligen offers you a competitive remuneration package, including a yearly bonus, additional health insurance package, sport benefits and flexible working hours. But most importantly Repligen offers you a stimulating, fast-paced environment with steep learning curves and the opportunity to contribute to the healthcare of patients worldwide. All of this with an international team and a modern office in Jüri, Estonia
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.
Asukoht
- Jüri, Harjumaa, Eesti
- Osaline kaugtöö
Tööaeg
- Täistööaeg
- Paindlik tööaeg
Keeled
- Inglise
- Eesti
Kontaktisik
Repligen Estonia OÜ
Repligen Estonia OÜ
Repligen Estonia OÜ (previously Artesyn Biosolutions Estonia OÜ) provides best-in-class bioprocessing systems using single-use flow solutions for chromatography, filtration and analytics.
Sarnased töökuulutused:
Technical Project Manager
Projektijuht
Installatsioonitehnik