AUMA, a global leader in electric actuator and automation solutions, is looking for a hands-on Service & Account Engineer who enjoys solving technical problems on customer sites and can communicate confidently with industrial clients in Estonia. This is a succession role with an established customer base.

This role is primarily technical and service-focused, however, we're looking for a technical person who is open to learning the commercial side and comfortable in customer conversations.

What you will do:

• Provide technical support and service for AUMA products at customer sites and remotely
• Be the main technical contact for assigned customers, ensuring high satisfaction and fast issue resolution
• Coordinate service visits, spare parts needs, documentation, and follow-ups to completion
• Support customers with training and guidance on correct use, maintenance, and basic configuration
• Work closely with internal teams and international colleagues to resolve complex cases and share best practices
• Proactively develop the local customer base by identifying opportunities (preventive maintenance, upgrades, retrofits) and coordinate any sales-related needs
• Keep accurate records (service reports, customer communication, and CRM updates where relevant)
• Oversee technical sales projects, including tenders, proposals, pricing, and documentation

What we are looking for:

• Experience in a service/field engineer, maintenance, commissioning, technical support or similar role in industrial environments
• Background in supporting industrial customers with automation/process equipment (e.g., valves/actuators/pumps) in sectors such as energy or water is highly preferred.
• Confidence reading technical documentation and working with equipment in the field (industrial sites)
• Strong communication skills: able to explain technical topics clearly to customers and build trust
• Interest in key account management and willingness to support light sales activities (e.g., identifying opportunities at customer sites, supporting offers and upgrades)
• Fluency in Estonian and English
• Structured, reliable, and independent working style

What we offer:

• A stable role at a market leader trusted worldwide for reliability, quality, and technical excellence
• Established customers and meaningful work where your technical input has direct impact
• Thorough onboarding and training, including product training and factory visits in Germany
• Supportive international collaboration with experienced colleagues
• Autonomy in a small, agile local setup

If you're a technically strong service-minded professional who enjoys customer interaction and wants to grow into a broader client-facing role, we'd like to hear from you. Join AUMA and be part of an innovative team trusted for reliability, quality, and technical excellence in more than 70 countries.