Player Experience Agent (Estonian/Finnish speaking)

Blixx Gaming

Подробности
Основная информация
Компания

Requirements for candidates

Fluent in written and spoken in Estonian and English (Russian and Finnish is an asset)
Very good communication skills with the ability to direct conversations effectively and de-escalate situations. Previous experience in any customer support role is an advantage.
Analytical mindset to understand players' pain points and identify concerns for their well-being.
Courage to engage in difficult conversations.
Solution-oriented mindset and a team-player attitude.
Curious mind with a desire to learn continuously.
Proactive approach to maximize customer experience, troubleshoot recurring issues, and contribute to finding permanent solutions.

Job description

Blixx Gaming is a company made up of dedicated industry professionals with a singular mission in mind: to deliver supreme user experiences for all players that stand out in today's market. We are a small and agile team with each member bringing years of industry insight and a relentless pursuit of excellence.

In this role, you will be responsible to execute standard queries with close guidance. Building speed, accuracy, and confidence across Nordic-language channels. Developing familiarity with AI-assisted support tools and workflows as part of daily execution.

Responsibilities:

Provide exceptional support to iGaming customers via chat or email.
Listen, probe, and analyse to understand customers' actual needs and address their issues effectively.
Communicate in a fast, empathetic, and well-thought-out manner, aiming for first-time resolution.
Cooperate with external teams to find solutions to customer issues and contribute to product improvement.
Recognize responsible gambling and risk-related red flags, assisting players and external teams in finding appropriate solutions.
Support a variety of player needs, including withdrawal processing, while also participating in company-wide and cross-functional projects that contribute to the overall player experience and business growth.
Uses approved AI tools to support customer interactions while validating outputs before sending to players
Flags AI inaccuracies, knowledge gaps, or recurring issues to senior team members
Participates in AI testing activities and feedback loops when requested

What we offer

30 days of holidays
Hybrid model
Volunteering days
Private Health insurance
BetterMe subscription
AI subscription
Career opportunities
Learning & Development allowance

Брутто-зарплата в месяцБрутто/мес. € 2150 - 2300

Дополнительная информация: Wellness subscription, Learning & Development Budget, 30 days vacation per year, Relocation package and much more.

Место работы

Мальта
Ruby Ninu Workspaces, PenderGardens Block 17, Level 1, Triq Sant’ Andrija, St Julian’s, Malta
Гибрид

Тип работы

Полный рабочий день

Языки

Английский
Эстонский
Финский

Контактное лицо
Avril Morin
661515678

Blixx Gaming is a community of thinkers, creators and leaders. Our passion for our players fuels our constant pursuit to excel and shapes our culture.

Our team blends seasoned expertise with relentless passion, ensuring that every aspect of our operation is executed flawlessly.

We experiment constantly in pursuit of excellence.

We follow hunches. We bet on theories. We push boundaries. We test absolutely everything, from ideas to limitations. The only thing we´ll never test is our culture.

We’re passionate about developing the best brands and products for our players. We’re not afraid to challenge the status quo. We innovate where others stagnate.

Вебсайт компании: https://www.blixxgaming.com/