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- Подробности
- Основная информация
- Компания
A bit about us
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com
This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.
The Role
We're looking for a Technical Support Analyst to join our support team onsite in Tallinn. You'll help our customers solve problems quickly, working closely with internal teams to keep our supported products running smoothly. This is a shift-based role covering Monday to Sunday, between 08:00 and 18:00.
WHAT YOU'LL DO:
- Communicating with internal teams
- Investigating and solving problems raised by users within our supported product cluster
- Identifying possible bugs and escalating complex issues
- Turning technical issues into clear, customer-friendly updates for other departments
- Creating and maintaining a Knowledge Base for known issues and solutions
WHAT YOU'LL BRING:
- Strong communication skills in English, spoken and written
- Computer literate
- Working knowledge of SQL and JSON
- Experience with ticketing systems
- Basic API troubleshooting is a plus
- Previous (technical) support experience is a plus
- A proactive problem-solver who stays accurate and calm under pressure, works well independently or as part of a team, and isn't afraid to escalate issues when needed
Whats in it for you?
The monthly salary for this full-time role ranges from €1910 to €2550 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.
We enjoy an office-first culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, were committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at https://www.geniussports.com/reward/.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at https://www.geniussports.com/culture/.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
€
1910 - 2550
Дополнительная информация: We provide a comprehensive range of benefits including health insurance, free parking, extra holidays, flexible and hybrid working, health benefits and numerous additional perks designed to enhance your overall well-being and work-life balance.
Место работы
- Tallinn, Harjumaa, Эстония
Valukoja 10, 11415 - Гибрид
Тип работы
- Полный рабочий день
- Гибкий график
Языки
- Английский
Контактное лицо
Kedi Le Brocque
+372 56 979 887
Kedi Le Brocque
+372 56 979 887
Global, fast-growing and innovative, we dont just build great software. We are fully plugged into our partners worlds, helping them capture live data and video, and creating game-changing and immersive fan experiences. So, if theres one thing we can guarantee, its that life at Genius is never dull. We put trust in our people to deliver the difference for our hundreds of partners around the world!
As a fast growing, constantly developing and truly diverse, global business, we really do offer fantastic career development opportunities, backed up with generous training allowances and the opportunity to work alongside and learn from some of the most skilled and talented professionals in our industry.
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