Claims Collector

Liigu OÜ

Подробности
Основная информация
Компания

Ootused kandidaadile

As a Claims Collector at Liigu, your primary responsibility will be to recover unpaid penalties (such as fines and damage compensations etc) by reaching out to customers through emails and calls. You will approach this task with persistence and determination, ensuring all outstanding claims are resolved. Additionally, you will be responsible for escalating unresolved cases to the Liigu board for further action. This role requires strong organisational abilities, along with excellent communication and negotiation skills, particularly when handling phone communications.

Place of work

The workplace is Liigu's Office in Tartu.

Expectations to the candidate:

Communication & Interpersonal skills: Strong communication skills to interact with customers and team members at different levels.
Improvement and documentation skills: Proposing improvements for handling and documenting claiming penalties efficiently.
Organisational skills: Excellent organisational skills and ability to manage multiple tasks simultaneously in a dynamic environment.
Independent work ethic: Ability to work independently while being an effective team member in a multidisciplinary environment.
Language proficiency: Basic English (and preferably French) skills to communicate with customers, partners and colleagues in the penalty collection process.
Characteristical skills: Consistent, strong negotiator, good stress tolerance, adaptability & quick learning, passionate & dedicated.

Tööülesannete kirjeldus

Main tasks

Collecting penalties: Collecting the pending penalties information with background information from different sources and systems by sending reminders and making calls to customers to force them to settle the outstanding amount. Recording and reporting actions taken about each outstanding claim and escalating serious issues and/or cases to the relevant people in the office.
Development of processes: Acquiring new knowledge about the processes of collecting penalties. Developing the processes of collecting penalties to ensure effective and smooth procedures. Proposing improvements for handling and documenting claiming penalties efficiently.
Follow-up of claims collected: Following up the success of collecting penalties from the customers. If needed, helping with the escalation process by collecting documentation and providing knowledge to the rest of the team.
Cooperation with the rest of the team: Working closely with the claim management team and customer support team to have efficient communication and ultimate success in penalty collection.

Omalt poolt pakume

What we offer

Unique opportunity to be part of a fast-growing company, working closely with the team
Great opportunities for professional development and progression
Dynamic and supportive work environment
Monthly activity support to boost your hobbies
Car rental compensation while using a Liigu vehicle in foreign countries
Hot drinks and healthy snacks in the office.

Вы можете узнать среднюю зарплату на эту должность на palgad.ee.

Дополнительная информация: Aktiivsustoetus

Место работы

Эстония

Тип работы

Полный рабочий день

Навыки:

Koostöö ja partnerlus õppimisvõime Stressi taluvus Kommunikatsioon Hea organiseerimis- ja läbirääkimisoskus.

Языки

Английский

Контактное лицо
Katrin Kivi
59007783

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