Playtech is a global leader in the gaming software business, maintaining a large and integrated network of successful products. With over 20 years of experience, we create exciting gaming experiences for players worldwide. Playtech is dedicated to designing, developing, and delivering high-quality gaming technology and raising responsible gambling standards.

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtechs overall commitment to responsible business practices.

Ready to level up your career?

Playtech`s Service Operations unit is looking for a proactive and solution-oriented Technical Account Manager.

Your influential mission. You will...

• Maintain full awareness and visibility of licensee technical support and operational activities throughout the service lifecycle
• Ensure correct prioritization, overseeing the handling and efficient resolution of all licensee issues
• Act as the main focal point between the licensee organization and Playtech's internal divisions in all technical aspects of service delivery
• Align Playtech operational procedures with their counterparts in the licensee organization, identifying support optimization opportunities and leading service improvement programs
• Gain a complete understanding and maintain an up-to-date overview of licensee services, logical setup of solutions, and 3rd party integrations
• Act as a licensee knowledge center within Playtech

Components for success. You...

• Are an excellent communicator with proficiency in spoken and written English
• Possess strong problem-solving skills with the ability to maintain progress in stressful work situations
• Excel at juggling multiple demands and prioritizing work according to defined goals
• Are well organized and self-managed and strive continuously to improve your work efficiency
• Have knowledge and experience with modern IT solutions and IT Services Management.
• Have higher education (may still be obtained), preferably in the field of IT

Thrive in a culture that values...

• Team collaboration and knowledge sharing - you'll have around 20 other skilled TAMs to learn from!
• Variety no day is the same
• Active lifestyle and flexibility
• Endless possibilities for self-realization and growth. Your contribution can have a significant impact on our VIP customers and Playtech's success

HOW TO APPLY?

With your CV, please also send us a short essay (max 1 A4) in English on the topic of The daily habits and work ethic of an exemplary Technical Account Manager. You can add it in the application form in the message to the hiring manager textbox.

SERVICE OPERATIONS UNIT

The Service Operations unit aims to establish and maintain a balance between our customers' expectations and Playtechs operational capabilities, advocate service management's best practices, and continuous improvement throughout the service lifecycle. Service Operations is enabling the success of Playtech business.
A Technical Account Manager (TAM) is the keeper of the availability and technical integrity of Playtech services offered to our VIP customers (licensees).