Senior Manager - Solution Delivery

We are seeking a highly experienced Senior Manager in a Technical Project Manager capacity to lead the team of Technical Project and Program Managers as well as to deliver integration projects with some of our biggest resellers (mostly mobile carriers) and key streaming merchants. Being a qualified Technical Project Manager, the Manager will work on some of the most complex integration projects with our biggest resellers and merchants during the onboarding, solution design, implementation, and testing phases. It will include working directly with both resellers and merchants to assess their technical capability to support our bundling integration requirements and integrate these solutions with limited resources and under tight timelines. The successful candidate will manage and lead a team of technical professionals, attracting and developing superior talent, setting goals and objectives, providing coaching, mentoring, and performance feedback.

• People Management:
• Managing a diverse team of Technical Project Managers (TPMs) and Technical Program Managers (PgMs) to efficiently achieve company and team goals.
• Participate in recruiting, hiring, and onboarding candidates for the roles in the team.
• Coaching and guiding TPMs and PgMs on solution delivery and program management best practices, improving their skills, and assisting them with overcoming challenges in the field.
  Providing employees with feedback and development opportunities to enhance their skills, motivation, and performance.
• Maintain an atmosphere of respect, mutual support, flexibility, continuous learning and commitment to business goals and core company values.
• Match staff skills and talent to projects and tasks to ensure optimal engagement and performance.
• Manage performance reviews, goal setting, career development and disciplinary actions, identify and resolve interpersonal conflicts.
• Reward superior team and individual performance in ways that enhance employee engagement, commitment, and satisfaction.

Solution Delivery Management:

• Ensure that Solution Designs and other project and program artifacts are done by TPMs and PgMs according to existing standards and best practices.
• Work closely with the Account Management and Business Development teams to assess, prioritize and assign required resources (TPMs) to qualified projects.
• Work closely with the Product Management team to provide feedback on the existing product capabilities, and requirements for the new ones, based on the experience/input gathered while delivering integration solutions for resellers and merchants.
• Collect feedback and provide suggestions on how to improve our Project and Program Management processes and tools.

Delivery of the most complex Integration Projects as a Senior Technical Project Manager:

• Conduct comprehensive gap analysis and solution design with resellers to ensure their bundling solutions meet the required technical and operational requirements of respective merchants (including non-standard project-based integrations).
• Lead project planning effort in the creation of project plan, tasks, and schedules.
• Effectively address project change requests and expectations, while reducing scope creep.
• Manage key integration projects from initiation to launch, focusing on time and quality.
• Maintain effective communication of project updates and issues with resellers and merchants, as well as with internal stakeholders.
• Organize and facilitate regular project scrum to track project tasks and Manage project documentation, including Solution Designs, project plans, status reports, meeting minutes, and other project documents.