- Detailid
- Esmane info
- Ettevõte
Work responsibilities
- Manage new B2B clients onboarding process for Visa implementation (technical and business)
- Identify opportunities for client onboarding efficiency, lead client’s account, prepare and implement a project plan
- Work closely with our product and engineering teams to ensure smooth implementation and resolve possible issues
- Assist clients with the onboarding project plan implementation
- Organize Visa Payment Card implementation processes, including managing processes of approvals, cards manufacturing, and working with tokenization processes like Google Pay, and Apple Pay.
- Help clients with modern implementations of Card Programs
- Prepare and manage proposals for clients for implementations based on price-lists
- Provide insights and tips and tricks for clients to make the best Card Programs
- Communicate the benefits of the product features and ensure customers promptly adopt them
- Prepare regular reporting
- Guide clients with REST API integrations
Requirements
- Bachelor’s Degree in Business Administration, Technology, or hold the equivalent professional experience
- At least 2 years of professional experience in a Customer Success or Account Management role
- Excellent written and verbal English language skills with emphasis on negotiating, influencing, facilitating, and presentation skills (any other language will be a plus)
- Experience within financial services, payments, or software environment
- Experience in project management roles and working with cross-functional project teams
- Tech-savvy and have experience implementing software on an account per account basis
- Interpersonal communication and teamwork skills
- Strong customer-centric attitude
- Analytic skills to measure, report, and improve processes
- Flexibility and resilience
- Ability to perform and operate both in terms of deliverable deadlines, but also in terms of communication with managers and resources under difficult situations and deadlines with their clients and projects
Company offers
- Competitive salary, employee stock options program and annual compensation review
- The chance to work as part of a highly motivated and talented team
- Development and career opportunities
- Supportive and caring Leadership
- A modern office in the center of Tallinn
- Fresh fruit, sweets, drinks, and treats
- Sports compensation
- Great Team events
- Free parking
Lisahüved: Great compensation – attractive salary and benefits package Free parking Fresh fruits, sweets, drinks, and treats Regular team events
Asukoht
- Tallinn, Harjumaa, Eesti
F. R. Kreutzwaldi tn 4, 10120 Tallinn
Tööaeg
- Täistööaeg
Oskused
Keeled
- Inglise
- Vene
Viktoria Vangrand
53008933
Wallester is a licensed payment service provider specializing in offering all-in-one white label card issuing, processing and payment transaction solutions. Our innovative SaaS ecosystem offers the best in class speed to market, flexible pay as you grow pricing model and requisite compliance maintenance and infrastructure support.
Our team is made up of thinkers, innovators, and go-getters! We are focused to reach the top and always ready to take on new challenges and push through any obstacles.
We're looking for a Client Implementation Manager to join us at our Tallinn office!
You will be responsible for working with the Clients’ IT professionals to help implement our products and ensure their smooth functioning. That includes guiding and educating our clients, helping solve technical problems, and ensuring hassle-free adoption of a product. You will be partnered very closely with internal stakeholders as well.