Customer Experience Agent (Spanish speaking - Night Shifts)

Our Customer Experience department is growing and we are looking for new talent to join us on our journey! 🚀

Working at our company means working at a young, international, and fast-paced fintech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun! 🎉

You'll be an essential member of the Customer Experience Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment that is constantly evolving and innovating, putting our customers at the heart of everything we do.

 

✍️ Your daily tasks will be 

• Answering customer queries via chat and email in high-level Spanish and English;
• Investigating, escalating, and resolving customer cases;
• Collaborating with other teams and external partners;
• Being an active voice for the best customer experience inside the company.

✔️ What we expect from you

• Fluent in written and verbal Spanish and English;
• Excellent communication skills and a team player;
• Able to multitask and adapt quickly while remaining detailed-oriented;
• Tech savvy – highly skilled with computers and new technologies.
  

 

🟠 Additional information

This role involves working every two weekends or more. The working pattern is based on a monthly schedule and the working times are 01:00-09:30. 

 

🚀 What will you find at Yolo Group?

• Generous learning & development package (Innovation Days, Management Development Program, Stepping Up + other role-specific courses)
• Monthly sports compensation ⚽️
• In-house gym, sauna, and cafeteria
• 3 health days per year
• Birthday day off 🥳
• Free parking at the office
• Our relaxing sleeping pods that deserve a separate mention
• Opportunity to invest in the Group's own venture fund - Yolo Investments
• Private health insurance after 1 year of being a Yoloer
• Pet-friendly environment 
• Plenty of events, celebrations, and field trips. We’re known for finding occasions to celebrate and get together (safely of course). It may sound like a cliché, but we work hard and we play hard - Barney Stinson would say that our parties are legen- wait for it -dary. And we mean legendary...🎉
• Have you noticed how people in Hollywood movies go to the rooftop to stare in the distance and gather their thoughts...well, we have that inspirational rooftop terrace too. 
• We love sports and are passionate cricket ambassadors - we even have our own cricket team that welcomes new members.
• Comfortable offices with plenty of fruit, drinks, and good vibes.
  

 

If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go! 

Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 900+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".