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Manager Cabin Service Delivery
Xfly is one of the biggest capacity providers in Europe, focused on long-term ACMI contracts with Major European airlines. Xfly is operating a fast-growing fleet of modern CRJ700-900, ATR72-600 aircraft and is in the process of introducing Embraer 190-195s for long-term ACMI operations.
To support its rapid expansion, Xfly is looking for a Manager Cabin Service Delivery. This position is permanent and based in Tallinn, Estonia.
Main Responsibilities:
- Steer and drive the onboard service/product delivery of Xfly and the Nordic Aviation Group Airlines
- Manage and maintain partnerships with third party providers and customers
- Ensure monthly newsletter contribution regarding service topics for the crew members, and other relevant publications
- Drive towards a customer excellence strategy and project management with other partner airlines; representing Xfly or the NAG at related meetings and events
- Assume responsibility for the appearance and customer service scores of all our crew members
- Will have flying duties on the CRJ/ATR to implement quality control and ensure product and process compliance
Requirements and experience:
- Proven leadership/supervisory experience
- Proven experience working in a multicultural environment
- Up to two years experience as an active senior cabin crew member
- Proficient in English language, written and verbal
- Comfortable working with numbers, tables and graphs
We offer:
- Flexible work arrangements
- Career opportunities within the group
- Exciting and responsible job in a multicultural company
- An excellent opportunity to become a part of the professionals in your field
- Attractive rates for worldwide private travel with our partner airlines
- Private healthcare package provided by the company
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