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Manager Cabin Service Delivery
Xfly is one of the biggest capacity providers in Europe, focused on long-term ACMI contracts with Major European airlines. Xfly is operating a fast-growing fleet of modern CRJ700-900, ATR72-600 aircraft and is in the process of introducing Embraer 190-195s for long-term ACMI operations.
To support its rapid expansion, Xfly is looking for a Manager Cabin Service Delivery. This position is permanent and based in Tallinn, Estonia.
Main Responsibilities:
- Steer and drive the onboard service/product delivery of Xfly and the Nordic Aviation Group Airlines
- Manage and maintain partnerships with third party providers and customers
- Ensure monthly newsletter contribution regarding service topics for the crew members, and other relevant publications
- Drive towards a customer excellence strategy and project management with other partner airlines; representing Xfly or the NAG at related meetings and events
- Assume responsibility for the appearance and customer service scores of all our crew members
- Will have flying duties on the CRJ/ATR to implement quality control and ensure product and process compliance
Requirements and experience:
- Proven leadership/supervisory experience
- Proven experience working in a multicultural environment
- Up to two years experience as an active senior cabin crew member
- Proficient in English language, written and verbal
- Comfortable working with numbers, tables and graphs
We offer:
- Flexible work arrangements
- Career opportunities within the group
- Exciting and responsible job in a multicultural company
- An excellent opportunity to become a part of the professionals in your field
- Attractive rates for worldwide private travel with our partner airlines
- Private healthcare package provided by the company
Lisahüved: Võimalus maailma avastada erakordselt soodsate lennuhindadega.
Asukoht
- Tallinn, Harjumaa, Eesti
Lennujaama tee 13
Tööaeg
- Täistööaeg
Oskused
Keeled
- Inglise
Uwa Odefa
Xfly is the leading long-term capacity provider for major airlines in Europe.
Our mission is to link people and regions through efficient and sustainable flights.
Xfly (business name Regional Jet OÜ) was established by the Government of the Republic of Estonia in the year 2015 as a daughter company of Nordic Aviation Group AS.
We are a team of over 400 aviation professionals working closely together in Estonia, Denmark, Sweden, and Finland. Our multicultural talent pool and lively work environment support reaching your fullest potential at Xfly.
We believe in:
ADAPTABILITY – We are always ready to change and maintain effectiveness in a changing environment.
TRUST - We trust each other and we take responsibility for our actions.
CAN-DO-ATTITUDE - Instead of seeing challenges, we see possibilities.
WE ARE FAMILY - We grow together as human beings and professionals. We take care of each other and celebrate our success together.