Creditstar Group is a rapidly growing international consumer finance company, headquartered in Tallinn, Estonia and operating in multiple European markets.

At the core, we are a financial technology company that uses automated processes, algorithms and data analysis to make financial instruments easily available to a population of more than 175 million people in our target markets. We are a team of ambitious professionals who value innovation, effective efficiency, high growth, and high performance. For more information on the group, please visit www.creditstar.com.



Our vision is to build and deliver digital banking products of the future. If you want to be part of this, here is your chance.

We are currently looking for a new loan administrator to join our UK team at our office in Tallinn, Estonia. Being fluent in English (written and verbal) with excellent communication skills and previous experience in customer service, it is your mission to provide our UK customers with outstanding customer service experience.

YOUR RESPONSIBILITIES:  

• Customer service for the UK market as per the set customer service standards, including answering client´s calls, advising customers, and contacting prospective borrowers that have not replied to requests for information;
• Loan administration, including but not limited to reviewing applications, making lending decisions, verifying customer information, and ensuring information accuracy as well as compliance with relevant regulations.
• Working with Compliance to ensure that all legal and regulatory requirements are met whilst achieving the set targets;
• Covering for direct team members during their time off;
• Offering additional support for the Debt Collection Team on busy collection days;
• Managing relevant reporting and document administration.
  
  REQUIRED EXPERIENCE, SKILLS, AND COMPETENCES:
  
• Fluency in English with excellent verbal and written communication skills;
• Previous experience in customer service;
• Previous experience working in finance and knowledge about UK regulations is an advance.
• Excellent listening and problem-solving skills;
• Handle questions or complaints
• An eye for detail and ability to type notes in a clear and concise manner;
• Essential computer usage skills;
• Willingness to work in shifts: flexibility and ability to accommodate to varying schedules;
  
  WE OFFER:
• Dynamic, challenging, and rewarding work within a rapidly growing international company;
• Talented and diverse team who always has your back;
• Supportive environment where hands-on approach is highly appreciated;
• Regular company parties and events;
• Office with games, pool table, free snacks/drinks;
• Competitive remuneration package and other perks.
  
  EMPLOYMENT TYPE:
• Full-time work in shifts from Monday to Sunday between 09.00-22.00.
• Working in the Tallinn office with opportunities of working from home occasionally

HOW TO APPLY:

Apply through the system or send your CV to jobs@creditstar.com For more information please contact Junior Talent Partner Ksenia Karkavenko via ksenia.karkavenko@creditstar.com