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Customer Experience Manager (Klienditeeninduse osakonna juht)
Stafferty
Customer Experience Manager (Klienditeeninduse osakonna juht)
Stafferty
Customer Experience Manager (Klienditeeninduse osakonna juht)
Stafferty

Customer Experience Manager (Klienditeeninduse osakonna juht)

Stafferty

Role and Responsibilities:

Purpose of Role: To effectively manage assigned resources ensuring that department or operational goals are achieved and processes and procedures are completed promptly and consistently. Ensures that all activities are in line with Company goals and regulatory requirements. Responsibility for all Baltics countries (Estonia, Latvia, Lithuania)

Key responsibilities:

  • Recruits, develops, motivates and manages the team performance. 
  • Provides guidelines, support and coaching to ensure that team members have the competencies, capabilities and tools to consistently deliver individual and team objectives.
  • Identifies and investigates anomalies, issues or variance to be addressed and implements corrective actions to ensure compliance and/or create improvements in process and procedures.
  • Arranges completion of accurate and timely reporting across area of responsibility and provide it to senior management as required. 
  • Manages department/location budget and takes appropriate actions in order to optimize costs and to remain within agreed parameters.
  • Ensures team activities are completed on time and effectively, whilst maintaining compliance with company and statutory/regulatory requirements. Highlights and acts on areas of significant risk to minimize it.
  • Continuously seeks to develop and improve the effectiveness and efficiency of the team by applying quality driven management (QDM) principles.
  • Plans and schedules resources to ensure department priorities are completed.

Requirements:

  • 2-4 years experience in the Contact Centre / Telesales /Telemarketing environment.
  • 1-2 years experience in a contact center as a Customer Experience Manager.
  • Good knowledge of Contact Centre related technology including ACD, CTI, and resource planning tools.
  • Proven experience and knowledge in effective training, coaching and people management practices, including leadership development.
  • Influencing & Persuasion Skills, Written & Verbal Communication Skills, Team Working Skills, Interpersonal Skills, Planning & Organizing Skills
  • Highly results orientation
  • Proficiency in English

Company offers:

  • Possibility to work in a highly professional, stimulating and challenging work environment of multinational company with great and long term career prospective
  • Competitive salary
  • Partial home office possibility
BrutokuupalkBruto kuus Kuni € 3200

Lisahüved: Bonus

Asukoht

    Tallinn, Harjumaa, Eesti

Tööaeg

  • Täistööaeg

Oskused

 Planeerimine Algatusvõimelisus Suhtlemisoskus Personalitöö Pingetaluvus Juhtimine Meeskonnatöö Klienditeenindus

Keeled

  •  Inglise
  •  Eesti
Kontaktisik
Viktoria Vangrand

ANCOR has been operating in Estonia since 2003. ANCOR offers a variety of solutions in recruitment, outsourcing and HR consulting.

The company's office is located in Tallinn and there are also offices in Vilnius (Lithuania) and Riga (Latvia).

ANCOR’s consolidated turnover in the Baltic countries amounted to over €5.7 mln in 2021.

More than 150 companies annually use ANCOR’s services in Estonia, Lithuania and Latvia.

Over 500 candidates find permanent and temporary jobs with ANCOR every year.

www.ancor.lt
www.ancor.lv
www.ancor.ee


Ettevõtte kodulehthttp://www.ancor.ee

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