- Detailid
- Esmane info
- Ettevõte
What will help you to succeed in the role?
- Background in IT, a minimum of one year of relevant experience working in IT support
- Ability to understand and follow complex and detailed instructions
- Skills and experience to analyze logs and also good attention to details
- Proactivity, as well you are highly self-driven and able to multi-task and adapt to changes quickly
You are very good at active listening and user care, have very good communication skills, and are fluent in English. You are available also to work on night shifts.
What will be your challenge?
In the role of 24/7 IT Service Desk Analyst, you will be processing incidents/requests initiated by customers, monitor the systems and logs, and respond to all contacts from customers including emails and phone calls, on a daily basis you will:
- Categorize and prioritize incidents/requests
- Provide an initial analysis and troubleshooting to resolve incidents/requests
- Escalate incidents/requests to the next level of support as appropriate
- Follow up on incidents/requests and ensure proper documentation for all incidents/requests
- Coordinate with the next level of support to resolve incidents/requests
- Communicate with customers to ensure customer satisfaction: keeping them informed of incident/request progress, notifying them of planned changes and agreed outages
- Handling User Access Management requests
What do we offer?
- Work in an inspiring atmosphere flooded with humor and with awesome people, and that in an office at Tallinn Creative City with excellent coffee and fruits available
- We will welcome you into our A-team, where you can learn from the brightest minds in the industry and work with colleagues from 25+ different nationalities
- Competitive salary together with a benefits package
Asukoht
- Tallinn, Harjumaa, Eesti
Tööaeg
- Täistööaeg
Keeled
- Inglise
Kairi Kaur
Smartness of a small company, reliability of a big one!
Arvato Financial Solutions Tech Center is part of Arvato Financial Solutions that is synonymous with professional financial outsourcing services centering on cash flow in all phases of the customer lifecycle. The portfolio covers a complete range of stand-alone solutions – from fraud prevention and risk management to invoicing and debtor management, the sale of receivables and debt collection, as well as fully integrated end-to-end order-to-cash solutions.
The purpose of our AFS Tech Center is to drive growth and innovation in IT for Arvato Financial Solutions and as such it will require a high caliber of experience and entrepreneurial problem solving IT resources.
The “Owned and managed” AFS Tech Center to support growth across the organization by delivering high quality IT Services.
The organization is a valued partner for other Arvato IT departments and over time will become the go-to IT organization for new developments projects that cannot be supported by current IT resources.
There is a strong growth agenda within the organization which has resulted in a significant delta IT resources and demand for IT services to support growth.