Customer Support Operator
Customer Support Operator
Customer Support Operator
Customer Support Operator
Customer Support Operator

Customer Support OperatorpawaPay

Your profile

● Proficient computer skills;
● Excellent written and spoken English;
● Flexibility in working hours, including nights and weekends;
● Performing well under pressure;
● Good communication skills;
● Strong attention to detail;
● A team player: Demonstrates passion, energy, drive, and a willingness to collaborate with an ambitious team internationally;
● A can-do attitude: willing to take initiative, adaptable to change, and able to work independently Beneficial skills;
● Experience in customer support;
● Experience in payments industry.

Your responsibilities

We’re looking for a Customer Support Operator to help us improve financial inclusion in Africa. As Customer Support Operator you will be part of a team tasked with providing our customers the highest quality of service available from a payment service provider.

● Daily system monitoring;
● Handling routine traffic/incidents;
● Ensuring smooth communication with African Telcos;
● Internal and external escalations;
● Providing support for customers;
● Performing reconciliation tasks;
● Participating in product development.

We offer

● A fast-growing company;
● Competitive salary;
● Personal and professional growth;
● Modern office in Tallinn city center;
● Free parking;
● Sports compensation;
● Being part of an exciting project from its early days, working with an ambitious and talented team.

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