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Ootused kandidaadile
Job purpose: Responsible for the secure professional handling of guest cases to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across different communication channels.
Job tasks:
Handle Customer complaints confidently, efficiently and escalating when required
Have a strong understanding of Hurtigruten's terms and conditions
Learn the application of the EU package travel directive and the Local markets legislations you support.
Develop your own skills in Salesforce to enable you to support your colleagues
Support the (NOK) Next of Kin team as required
Assist in emergency handling situations as required
Support other market cases in seasonal periods
Develop your own skills in Salesforce to enable you to support your colleagues
Be a brand ambassador for the Guest Relations units
Requirements:
2+ years of experience in a high - volume customer service industry position analysing and resolving customer concerns from basic to complex in nature whilst remaining calm
Strong local knowledge of market laws and consumer rights in relation to Travel industry
Very good English language skills both verbal and written
Customer orientation and ability to adapt/respond to different types of characters with the ability to multi-task, prioritize, and manage time effectively
Key Personal Attributes:
Learning Agility: you will have the desire to be in constant learning mode
Teamwork: willing to support your team and the other teams in the business and be able to change your point of view
Self-Discipline: commitment to self-improvement and to be aware of how your decisions affect those around you and manage your time efficiently
We offer:
6 extra days off addition to usual 28 days annual vacation
Good staff benefits, including family and friends discount on our amazing voyages
Opportunity to experience a truly international working environment
Friendly, positive and fun atmosphere
Enthusiastic and ambitious colleagues
Training and personal development opportunities
Sport compensation
Lisahüved: Sport compensation, extra days off, staff benefits
Asukoht
- Tallinn, Harjumaa, Eesti
Narva mnt 63/3
Tööaeg
- Täistööaeg
Oskused
Keeled
- Inglise
Brit Pannel
Hurtigruten is one of Norway's strongest brands, and is a spearhead in Norwegian and international tourism. Its ships has been operating in and exploring some of the most challenging waters in the world since 1893; the roots go back to the Norwegian polar heroes.
The combination of local transport and tourism with its ships in year-round route along the Norwegian coast creates today authentic experiences for guests from all over the world.
Hurtigruten is also the world’s largest expedition cruise company, which comes with a responsibility to ensure that sustainability is integrated across all of the operations. It focuses on innovation, technology and concrete measures to explore as responsibly as possible. The Expedition ships offer unforgettable voyages to Antarctica, Greenland, Iceland, Spitsbergen, the Americas, Europe and across the Atlantic Ocean etc.
The Group Center is located in Tromsø, other offices are in Oslo, London, Hamburg, Paris, Tallinn, Seattle, Melbourne and Hong Kong.
Hurtigruten Estonia OÜ is the Estonian branch of the company, focused on phone and web sales and a wide range of support functions. There are over 200 employees from over 20 different countries working in Tallinn office. Since our ships will be operating in new destinations, we are looking for more travel and tourism enthusiasts to join our Team.