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What You'll Do:
As an Account Manager, youll be the guardian angel for our customers, swooping in to provide timely and effective solutions. Your role will include:
- Maintaining and developing existing customer relationships by being the first point of contact for your customers
- Creating new customer relationships and generating new solution oriented opportunities
- Continuously improve processes and knowledge base resources to enhance customer experience
- Analysis of customer needs and provision of suitable solutions
- Regular reporting of solution offers and customer relations
- Preparing sales offers and conducting negotiations
- Managing and monitoring client projects
- Close cooperation with other departments (e.g. marketing, product development)
- Identify patterns and trends in customer issues to help improve the overall product quality and user experience
- Collaborate closely with the DEV-team, sales and your own team to escalate and resolve customers bottle neck issues
- Proactively reach out to customers to provide updates, gather feedback, and ensure satisfaction with our services
Expectations for the candidate:
First and foremost we are looking for a person with the passion for the work with clients and finding the best solution for them.
- A customer-focused mindset that craves delivering support experiences that shine
- Strong understanding and communication skills of how software and technology work, ability to turn technical words into customer-friendly solutions
- Analytical thinking and problem solving ability
- Enjoying team work as well as independent work and having ability to motivate yourself
- Experience in working with clients
- Experience and willingness to contribute to the teamss success
- Proficiency in English (Finnish and Estonian is a big plus)
- Readiness to work on-site in Tartu, Estonia with partly remote options available
- Readiness to visit customers
Would be a plus:
- Experience in project management
- Experience in sales and/or procurement
- Experience in the Support Specialist or a similar role
- Experience delivering solutions, preferably in SaaS or IoT
- Fluency in Estonian, Finnish, Latvian or other local European languages to bring our global customer base even closer
- Familiarity with ticketing systems and support tools
- Knowledge about manufacturing processes and ERP systems
We offer:
- Exciting and challenging work in a rapidly changing field
- Competitive salary and motivating bonus system
- Flexible working hours and the possibility to work partially remotely
- Professional development and training
- Pleasant work environment in a young and helpful team
- Phone package
- Sport compensation
- Company events
- Possibility to grow within the company
How to apply:
Made it this far? Then we’d like to hear from you. Send us your CV and a cover letter. In the letter, tell us your salary expectations and the strengths you’d bring to this role.
Join our international team and help turn manufacturing challenges into success stories, one data point at a time. GlobalReader is more than a workplace. It’s a community of people who care about making a difference. We’ll help you settle in and keep growing.
We offer flexible hours with partly remote work, and we take laughter seriously. Between competitive pay, team events and the occasional surprise celebration, we know how to make work fun. You’ll also have plenty of chances to learn and develop.
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.
Lisahüved: Stebby, Haiguspäevade hüvitamine esimesest päevast, Kodukontori võimalus, meeskonna üritused
Asukoht
- Tartu, Tartumaa, Eesti
Tööaeg
- Täistööaeg
- Paindlik tööaeg
Keeled
- Inglise
- Eesti
- Soome
Kontaktisik
Jaan Kraav
56888110
Jaan Kraav
56888110
At GlobalReader we inspire industry leaders to collect and use data around their production resources which will help factories to increase efficiency and collaboration whilst keeping them ahead of their competitors. Our hardware and software solution redefine the way manufacturers use real-time data, and were on the lookout for a Account Manager who can help us make this mission even more exceptional. More about us: www.globalreader.eu
Sarnased töökuulutused:
Kliendihaldur
Software Analyst
Tartu müügitiimi juht