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We are seeking a talented and motivated IT Specialist to support our IT Workplace Services team in providing efficient and effective IT solutions that enhance the employee experience. This position requires a keen understanding of IT systems, excellent troubleshooting skills, and the ability to communicate technical information to non-technical staff.
If it's important for You:
- Plenty of exciting challenges and career opportunities in one of the leading food retailers in the Baltics
- Competent, friendly and professional team support
- A work culture that values flexibility, possibility to work from home few days per week to support your work-life balance and overall well-being
- The ability to work from another country for up to one month a year, which allows you to combine travel and work
We will entrust you:
- Provide 2nd and 3rd level support for hardware, software, and networking issues in a corporate environment
- Troubleshoot and resolve IT-related issues for employees, including desktops, laptops, thin clients, printers, mobile devices and network equipment
- Assist in the setup, configuration, and deployment of workplace technology, like workstations, network equipment, mobile devices, meeting room equipment and a lot more
- Collaborate with the team & IT teams to identify areas for process improvement and implement solutions that enhance workplace services
- Maintain equipment and software inventory
- Develop and maintain documentation for IT processes, procedures, and user manuals
- Stay up to date with the latest technology trends and recommend improvements to workplace services
- Provide training and support to employees on IT tools and resources
- Ensure compliance with company policies and security protocols relating to IT systems
- Coordinate 1st level IT ServiceDesk delivery by providing documentation and trainings
- Coordinate and cooperate with IT partners for task realization and problem solving
We expect from you:
- College education or bachelor's degree in information technology, Computer Science or related field (or equivalent experience), or 2+ years of IT support experience, preferably in a workplace services or corporate environment
- Knowledge of Microsoft Windows operating systems, as well as common business applications and Microsoft/Office 365 products platform
- Desirable experience in Active Directory Services (DNS, DHCP, GPO) and Office 365 administration
- Familiarity with networking concepts like WAN, LAN, Wi-Fi, VLAN and troubleshooting techniques
- Problem-solving skills and the ability to work under pressure and cooperate between different IT teams for solution finding
- Fluent knowledge of English and excellent Estonian verbal and written communication skills, with a focus on customer service
- Knowledge of different types of scripting languages, such as PowerShell, for solving tasks is desirable
Rimi office location: Our current office is located at Põrguvälja tee 3, Pildiküla, Rae Parish, Harju County. In 2025, Rimi's office will relocate to Laagri.
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.
Asukoht
- Tallinn, Harjumaa, Eesti
Põrguvälja tee 3, 75308, Pildiküla
Tööaeg
- Täistööaeg
Kontaktisik
Berit Pahapill
Berit Pahapill
Sarnased töökuulutused:
IT- spetsialist
Süsteemiadministraator
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