648
- Detailid
- Esmane info
- Ettevõte
We are looking for dedicated and detail-oriented Customer Service Administrators to join our client's newly established entity in Riga, Latvia.
Role: Customer Service Administrator
Function: Customer Service
Experience:
- 0 to 4 years of experience
- Language: Swedish (Fluent/Native) - Oral and written skills
Scope of Position:
Our client is seeking a dedicated Customer Service Administrator to join their Customer Service team. In this role, you will provide optimal and proactive support to users, addressing various issues with a positive and professional attitude. You will be involved in daily administrative tasks, ensuring adherence to established routines and processes while suggesting improvements to enhance efficiency and customer satisfaction.
Responsibilities:
Customer Service:
- Perform daily administrative customer service tasks
- Follow established routines and processes according to the management system
- Identify deviations and propose improvements to the management system
Personal Skills:
- Structured, solution-oriented, and meticulous with a high level of service
- Collaborate with colleagues to develop and digitize processes
- Naturally service-minded, enjoys working with numbers and meeting deadlines
- Holds a post-secondary education in finance administration
- Accounting knowledge is a plus
System Knowledge:
- Entré
- MDM
- Office package
Work Tasks:
- Manage the switchboard according to current procedures
- Monitor and ensure cases do not remain unresolved in the case management system
- Create orders in the entrance and convey cases via the case management system
- Assist with other administrative customer center-related tasks
- Answer incoming calls and emails
- Manage error reports from the customer case management system
- Register work orders and convey them to the appropriate districts
- Update data in Telenor
- Assist with administrative tasks such as invoicing checks before invoices are released, credit management, and handling debt collection
- Manage your inbox for customer admin and register customers in MDM
- Update and change customer registrations and facility registrations for new agreements and adjustments
- Manage layoff and exit activities
- Handle invoice errors
- Register new projects
What we offer
- Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.
- OVP (Compulsory Health Examination): Full coverage.
- Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.
- Attractive compensation and allowances- Basis role and experience.
- Annual Leave 4 calendar weeks of paid leave.
- Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.
- Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.
- Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.
Our client offers a dynamic work environment with opportunities for growth and development. If you are structured, service-minded, and ready to contribute to a team-oriented setting, we encourage you to apply.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
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Asukoht
- Läti
Riga
Tööaeg
- Täistööaeg
Oskused
Keeled
- Inglise
- Rootsi
Kontaktisik
Jazmin Lavandeira
Jazmin Lavandeira
We are Nordic recruitment experts, connecting candidates from Sweden, Finland, Norway, and Denmark with businesses worldwide.
Our goal is simple: Match talented candidates with exciting jobs that let them use their native languages worldwide.
What sets us apart? Our friendly team of native-speaking recruiters, really get to know our candidates. With over 30 years of combined recruitment experience, we're a trusted partner for businesses globally.
Visit our Website: www.nordicjobsworldwide.com Get in Touch: info@nordicjobsworldwide.com
Tomorrow brings new opportunities!
Sarnased töökuulutused:
FULL-STACK ARENDAJA
Vastutav radioloogiatehnik
Hariduspsühholoogia professor