Our client is an expert in cooperation between people, this gives them an edge over their competition in delivering great customer service in all areas. They are a strategic partner for many well-known brands and are focused specifically on Customer service and Technical support. As a technical support agent your role, is together with a team, to handle customer problems with empathy and effectiveness. Your role will be in Finnish, but our client expects all clients to be able to communicate in English. The role handles service through multiple channels such as Phone, Email, and Chat.

Its essential that all customer service agents create and maintain solid customer relations through expert handling of all questions and worries of the customer. This role also involves data entry and the use of the software.