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German (B2) customer support agent to Riga, Latvia
Nordic Jobs Worldwide AS
German (B2) customer support agent to Riga, Latvia
Nordic Jobs Worldwide AS
German (B2) customer support agent to Riga, Latvia
Nordic Jobs Worldwide AS

German (B2) customer support agent to Riga, Latvia

Nordic Jobs Worldwide AS

Requirements for candidates

Educational / Professional Qualification:
  • Near-native proficiency in German (B2).
  • Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
  • Previous experience in an outsourced customer service environment is advantageous.
Preferred Competencies:
  • Advanced understanding of using computers, adept at multitasking across systems and applications.
  • Optimistic, friendly, positive, and self-motivated personality.
  • Ability to work in a team-oriented, service-oriented profile with a focus on problem-solving.
  • Willingness to work shift hours/part-time (to the extent legally possible), adapting quickly to changes in prioritization.
  • For agents handling written customer contact: Excellent written communication skills in German and a minimum typing speed of 50 words per minute.
  • Clear background check with no criminal record, default payments, or unfavourable credit data.
  • Minimum age of 18 years old.

Job description

Responsibilities:
  • Handle phone calls with customer queries and provide resolutions to end-users.
  • Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
  • Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.
  • Escalate priority issues per client specifications to the immediate lead as applicable.
  • Work independently and within a team, fostering effective communication with internal and external contacts.
  • Provide exemplary customer satisfaction and meet quality standards on all handled contacts.
  • Complete hours of staffed time on all rostered days.
  • Handle contacts while maintaining targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs.
  • Undertake any additional ad hoc tasks contributing to improved client service or KPI enhancement.
  • Attend required trainings.

What we offer


  • Attractive salary package 1500-1700€/gross + performance bonus
  • Permanent contract
  • Relocation support - 1000€ relocation bonus
  • Private insurance including spouse & kids and dental care
  • Career growth opportunities in a multinational company

BrutokuupalkBruto kuus  € 1500 - 1700

Lisahüved: Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga!

Asukoht

    Läti
    Riga

Tööaeg

  • Täistööaeg vahetustega
  • Paindlik tööaeg

Oskused

 Customer Service Customer Support

Keeled

  •  Saksa
  •  Inglise
Kontaktisik
Andero Kitt
+4740308929
We are Nordic recruitment experts, connecting candidates from Sweden, Finland, Norway, and Denmark with businesses worldwide. 
Our goal is simple: Match talented candidates with exciting jobs that let them use their native languages worldwide. 
What sets us apart? Our friendly team of native-speaking recruiters, really get to know our candidates. With over 30 years of combined recruitment experience, we're a trusted partner for businesses globally.
Visit our Website: www.nordicjobsworldwide.com Get in Touch: info@nordicjobsworldwide.com
Tomorrow brings new opportunities!

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