1586
- Detailid
- Esmane info
- Ettevõte
📢 Calling all Swedish speakers, located in Tartu, who loooves communication and customers 📢
Are you based in Tartu? Ready to guide our Swedish customers through an exciting journey at Klar from our Estonian office?
Do you have the passion to make our Swedish customers feel like they are explorers on a thrilling expedition? If you are Swedish or speak and write Swedish at a native level and are geared up for the adventure, this opportunity awaits you.
Welcome to Klar, a realm beyond the conventional e-commerce landscape. We are the guides, leading our customers on the path to the finest doors and windows. Picture a world where shopping for windows and doors online feels like an exhilarating adventure. Our web platform is not just any platform its an expedition waiting to be explored. We have mastered the art of making door and window shopping a thrilling excursion, saving our customers time and leading them through uncharted territories.
The rest of your team is located in Copenhagen, Denmark, and you will be our first hire onsite in Tartu - close to the Quality team and close to the buzzing factory. You will have a great advantage of having everything first hand. Your Danish colleagues are depending on you as you have front seats to our quality experts and our products are only a few steps away. Our CS team is small, but filled with energy, ideas and is ready to welcome you aboard 🥳
As a customer care "guide", your role transcends traditional customer service - you will not just be answering phone calls, emails, and social media messages you will be the go-to person for our Swedish customers, guiding them through our products, troubleshooting issues, and ensuring their questions are answered with expertise and care.
Assignments on your to-do lists 💯
Are you ready for a role that is as exciting as a double-glazed window on a cold winter's night? Look no further! As a Customer Care Specialist at Klar, you will be the Chief Negotiator of customer concerns, the magician of inquiries, and the closer of our claims-related questions.
More specifically, your tasks include:
- Be the welcoming voice of our company by picking up the phone, ensuring customers feel valued and heard;
- Address customer inquiries through additional channels, including emails and social media messages;
- Provide assistance and guidance to customers, helping them navigate our products, resolve issues, and answer their questions effectively;
- Receive, review and close customer claims related to Klar orders, including product defects, damages, or installation issues.. Close the claim asap! No dragging out the process. Close it and move on;
- Communicate clearly and empathetically, ensuring customers feel understood and appreciated in every interaction.
- Act as a brand ambassador, representing the company's values and maintaining a positive brand image.
For you to be a success in Klar , you need to have the following skills:
- It is an ultimate requirement that you speak and write Swedish on a native level and English on a high level;
- No previous experience is required - as long as you are eager to learn we will teach you the rest;
- Customer centric in your bones 🦴 🧬
- Proactive approach, friendly, helpful and a great teammate;
- Thrives in the scale-up environment;
- Work structured and disciplined around your tasks and deadlines;
- Love to question the status quo and try different solutions, even if you fail at first;
- On the nice-to-list: if you speak and write a second language in either 🇩🇰, 🇳🇴 or 🇪🇪
- You are tech savvy and computers are your trusty sidekicks, and you are proficient in using software;
- It is a big plus if you have experience from scale-ups or fast-growth companies;
- Experience from Telco business, a customer contact centre or insurance companies within sales, retention, reclamation or win-back is an advantage;
- Proactive approach - please wear your CAN-DO cap 🧢
- To work onsite at the office - we like being together as a the team physically in the office 👨👩👧👦
We offer:👏🏻
- Training in Denmark - the first week will be in our Office in Denmark;
- 5 weeks of vacation 🌴
- 1 Care Day each quarter - a day JUST for you where you can do whatever you would like to 💙
- A one time extra 5 weeks paid sabbatical after 5 years of employment in the Company - meaning 5 weeks ON TOP of your already earned vacation 👏
- An opportunity to have a significant influence on your work and the business in general (we are very open to change) 💡
- An informal and positive workspace that likes to joke around 🤪
- A scale-up environment: Not a start-up with no means, nor a corporate monster that doesn´t care 🚀
- Unforgettable team events and company parties twice a year (all Klar heroes together 🦸🏼🥂🦸 )
When are you "Klar"?
ASAP would be nice. But we are also realistic - so we are waiting for the right candidate🏃🏃
Ready to sprinkle positivity and make our customers' day, every day? At Klar, we're not just opening doors; we're opening opportunities. Join us today, and let's make windows and doors more exciting than ever before!
Alates €
2000
Asukoht
- Tartu, Tartumaa, Eesti
Tööaeg
- Täistööaeg
Keeled
- Inglise
- Eesti
- Rootsi
Kontaktisik
Karin Sarapuu
5208668
Karin Sarapuu
5208668
About Klar
Klar is the fastest-growing European D2C business for windows and doors. Our products are affordable because we sell directly to our customers without intermediaries. We have an Estonian founder and CEO however, much of the administration is in Denmark, which is also currently our biggest market. We have been growing by +100% for the last three years. That means you will be part of a growing success and are only just getting started!
We welcome applications with all backgrounds, ethnicities, genders, communities, and industries and are committed to having a team made up of diverse skills, experiences, and abilities. We value the positive impact that difference has on our teams and are committed to equality and diversity within our workforce.
Read more about Klar on our career page 💙
Sarnased töökuulutused:
Psühholoog
Ärikliendikonsultant
Sotsiaalpedagoog / HEVKO