Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style, service and satisfaction. With an exclusive soon-to-be-open invite-only members' Club, a boutique Hotel, a selection of restaurants, bars, a spa and a bakery, all in the heart of Tallinn, Bombay is dedicated to transforming the landscape of luxury VIP experiences.

With a mobile-first, customer-focused approach and fun and exhilarating gameplay, Bombay is crafted with one goal in mind: to redefine the future of luxury experiences in hospitality and entertainment. This means we're all about building relationships for the long-term, and creating personalised exceptional experiences worthy of a story. 

Purpose of the role:

This role requires a self-motivated critical thinker who will be a part of defining the future of the Bombay Travel brand. You will be expected to take ownership of your client base and their overall travel experience. Being a part of the Bombay Concierge team, this role will deliver exceptional travel experiences for Bombay HNWI client base, including their travel to visit our Bombay Collection assets and their personal trips as a benefit for some of our loyalty program members.

Your responsibilities will be: 

• Using your experience in travel planning to provide a seamless experience to all Bombay valued customers whether they are using Bombay Collection assets or external partners.
• Delivering exceptional service to organise flights, accommodation and related travel products that maintain and exceed our standards.
• Implementing processes and policies, providing all travellers with relevant travel and government requirements and assisting them with compliance.
• Booking flights (commercial and private), hotels, transportation and other key travel elements, as well as managing changes and cancellations.
• Strong collaboration between internal teams to ensure a seamless customer experience is achieved.
• Organising bookings for individuals or larger groups.
• Owning personal targets and budgets.
• Creating digital documentation for customers, as well as preparing and maintaining financial documents and reports.
• Keeping up to date with the latest industry trends.

What we expect from you:

• Comprehensive experience with and proficiency in GDS (Amadeus or similar).
• A passion for customer service and travel.
• 3+ years of experience working in the travel sector.
• Excellent verbal and written English.
• Ability to confidently and quickly learn new computer systems.
  
• An ambitious mindset, being highly motivated and efficient in organising. 
  
• Exceptional attention to detail with creative problem-solving skills.
• Skills to expertly manage multiple tasks in a fast-paced environment.
• Proven ability to meet and exceed targets.
• Readiness to work 1-2 weekends per month.
  
• Ability to travel occasionally.

Beneficial:

• Experience within the luxury segment.
• Gaming knowledge.

Why join Bombay? 

Here at Bombay Club, we redefine entertainment, pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is set to be as exceptional as the world-class offerings we pride ourselves on.

We focus on your mental and physical wellbeing:

• We celebrate together. In addition to annual holiday, you get a birthday day off, paid vacation days to celebrate personal life achievements, e.g., childs first school day, marriage, etc.
• Means to focus on your well-being via a monthly sports compensation with Stebby, 3 health days per year, private health insurance with Confido.
• Paid sick-leave from the 2nd day. 
• Generous learning & development package (personal development plan & trainings, company-wide knowledge sharing & trainings).
• Opportunity to invest in the Groups own venture fund, Yolo Investments. 
• Most legendary events and networking opportunities with colleagues. 
• A comfortable and contemporary office in the heart of the city with plenty of fruits, snacks, drinks, and good vibes.
• Free parking at the office.