Guest Support Specialist
Bob W Technologies Estonia OÜ
Guest Support Specialist
Bob W Technologies Estonia OÜ
Guest Support Specialist
Bob W Technologies Estonia OÜ

Guest Support Specialist

Bob W Technologies Estonia OÜ

About the role

Being a part of Bobs team means being hospitable not only to our guests but also to our colleagues, service partners, neighbours, and the planet (which is why weve become the first international climate-neutral hospitality provider). Were open to new ideas, are honest about our shortcomings, and take full ownership of our actions, good and bad. We grow by supporting each other, and overgrown egos and corporate politics have no place here. Our Guest Success team is providing a 5-star guest experience in the markets Bob W is operating in. 

We are looking for someone who is fluent in both English and at least one of the following languages: Estonian, Finnish, German, Swedish, Danish or Norwegian.
So, if you have a burning desire to deliver outstanding service, we want you to be our next Guest Support Specialist!
This is a hybrid/remote role within Estonia.

In this role, you will:
  • Work on shifts to support the Guest Success team in their daily activities.
  • Create loyal guests and gather valuable feedback.
  • Contribute to product improvements.
  • Share ideas to enhance the quality of the Bob W service.
  • Respond to guest reviews using various OTA channels.
  • Assist guests and resolve their issues through phone, emails, and chat.
  • Collaborate closely with local Operations Specialists to ensure efficient day-to-day processes.
  • Work closely with other teams to deliver an exceptional guest experience.
  • Embrace the mantra "When in doubt, do better for the guest".

Our 5-star candidate

  • Has top-notch oral and written communication skills in English and at least one of the following languages: Estonian, Finnish, German, Swedish, Danish or Norwegian. Any extra language is a plus.
  • Is obsessed with amazing guest service and has a natural desire to always go beyond and above to exceed customers' expectations and make each stay memorable.
  • Is goal-oriented and is a pro in conflict management (or wants to become one).
  • Is tech-savvy and ready to acquire new information/software skills quickly.
  • Is ready to work in the evening shifts and on weekends. Work is schedule-based to offer our customers 24/7 support.

You get extra points for: 
  • Having experience working with OTAs
  • Previous experience in Hospitality and/or Customer Service.

What we offer

  • Flexibility in working during shifts around the clock, including night shifts.
  • The opportunity to re-invent the worlds largest industry by shaping a young and dynamic tech company with huge growth ambitions.
  • Employee stock option plan.
  • Unlimited holidays.
  • Oliva mental well-being platform access.
  • Free nights and discounts at any Bob W location.
  • Development and growth opportunities, including personal learning and development budget.
  • Sports compensation (subject to location).
  • Voluntary health insurance (subject to location).
  • Smart and highly motivated team.
  • A multicultural, diverse, and highly rewarding work environment.

Please note: If you receive an offer from Bob W, your training will take place in Tallinn, Estonia. If necessary, we will cover your travel and accommodation expenses within Estonia. The comprehensive training program spans up to two months. During this period, you will have the opportunity to stay in one of our Bob W locations and experience awesomeness to the max!
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.


    Tallinn, Harjumaa, Eesti
  • Kaugtöö võimalus


  • Täistööaeg


 Kliendisuhtlus kliendikeskne Konfliktide lahendamise oskus


  •  Taani
  •  Saksa
  •  Inglise
  •  Eesti
  •  Norra
  •  Rootsi
Kris Härsing
Bob W is a fast-growing aparthotel brand providing an authentic 5-star experience to every single guest at scale while leading the worlds transition to sustainable hospitality.
Bobs apartments cater to the 21st-century traveler who wants it all: the consistent quality of a hotel and the authentic flair of a short-stay rental. We combine the best of both worlds in our climate-neutral apartments across Europe's coolest neighborhoods. As we expand fuelled by venture capital and investment from top-tier real estate equity firms, we are building the technology to give every guest a local, five-star experience at scale.

Ettevõtte kodulehthttps://careers.bobw.co/

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