Head of VIP
Head of VIP
Head of VIP

Head of VIP


As the Head of VIP at Entain Baltics & Nordics, you will drive VIP relationship strategies, ensuring daily engagement, meeting KPIs, managing budgets, and collaborating across departments to enhance brand success and customer satisfaction.
  • VIP Relationship strategy development and execution according to brands guidelines;
  • VIP Relationship protocol development and execution;
  • VIP customers engagement on a daily basis through preferred communication channels;
  • Establish a personal relationship with players allowing to recommend tailored rewards, experiences and communication preferences
  • Reach pre-agreed KPI on a monthly and yearly basis for the brands;
  • Budget development and execution;
  • Results improvement based on customer spending habits;
  • Regular reporting to senior stakeholders on success of campaigns, demonstrating a deep understanding of what motivates customers;
  • Share best practices across the other business functions;
  • Produce and present ROI reports, Ensure that strategy and tactics, marketing and brand communication, are enforced according to brand policies;
  • Close work with other marketing team verticals and other departments in organisation;
  • Take active role in group brands and company culture development.
  • Previous VIP management experience in the iGaming industry;
  • People management and/or team leading experience;
  • Fluency in English and knowledge of either Estonian, Latvian or Russian will be considered as a bonus.
We offer:
  • Great opportunity to take part in the development of growth- and innovation-driven company and build its future;
  • Dynamic work in a rapidly growing international company with personal development possibilities;
  • Professional team with various, international backgrounds to collaborate.
  • Opportunity for career development;
  • Wide benefits package: annual company performance bonus, an extra day off on your birthday, dedicated days off for your physical and mental health, additional vacation days depending on the length of employment, health insurance policy, wellness and team-building events, dedicated budget for your training and development, paid online consultations with certified therapists and so much more!
BrutokuupalkBruto kuusAlates  € 4000


    Tallinn, Harjumaa, Eesti
    Lõõtsa 1A, 11415, Tallinn


  • Täistööaeg
Gerda Maasing
We are Entain - one of the biggest iGaming companies worldwide. Our vision is to be the world leader in betting, gaming and interactive entertainment. We will achieve this through our focus on sustainability and growth, transforming our sector for our players, for ourselves and for the good of entertainment.

The Entain journey began on 9th December 2020, but our brands have been making history since the 1880s. With 140+ licenses across 40+ territories, were now home to a global family of over 25 iconic names - such big names as BetMGM, Bwin, Coral, and Ladbrokes. In Entain, we employ around 29,000 people.

ENLABS, which stands for Entertainment Laboratories, was acquired by Entain and joined the Entain family in April of 2021.

In Entain Baltics and Nordics, we are a company that creates entertainment through innovative thinking by offering our customers industry-leading gaming content across all product verticals coupled with outstanding localised service. We are the largest iGaming operator in the Baltics with an ambition to expand well beyond, becoming one of the leading online gaming companies in other regions of Europe. We focus on regulated or soon-to-be-regulated markets and promote responsible gambling. Regulation means a guarantee of fair play, player protection and local gambling tax contributions. Entain Baltics and Nordics own a group of licensed online gaming companies in several European jurisdictions as part of its portfolio. We operate a portfolio of well-known brands, including our flagship brands Optibet, Klondaika, and Ninja Casino.
Today Entain Baltics and Nordics is a multi-brand online gaming company with 620+ people from more than 15 countries situated in offices across Riga (headquarters), Tallinn, Vilnius, Malta and Stockholm. We are proud to be the leading iGaming operator in the Baltic States and one of the fastest-growing operators in Eastern Europe.

Ettevõtte kodulehthttps://career.enlabs.com/

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