4821
Games Global Estonia OÜ
IT Support Engineer
Games Global Estonia OÜ
Games Global Estonia OÜ

IT Support Engineer

Games Global Estonia OÜ

🗣 Shout out all techy people with a with a passion for service! Are you looking to LevelUp?!

We are looking for two End User Computing (EUC) L2 Support Engineers to join our Estonia Hub. This is a very exciting opportunity as you will be responsible for delivering high quality technology support services to the Games Global employees. It a unique role as you  will be part of a blended IT EUC team primarily responsible for:
  • Supporting IT Technology Services,
  • Acting as a secondary support contact for any Games Global business application request,
  • Acting as a technical lead for all EUC engineers located in the Estonia region.

🤓 What you'll do

  • Assist with IT ticket management (Incidents, Requests, Problem, Change Request) for items that have been triaged and escalated by EUC L1 Support Engineers.
  • Work closely with Managed Services Partners and/or Vendors to resolve escalated tickets.
  • Document all EUC technical processes and work instructions so that the EUC L1 Support Engineers have clear reference guide (e.g., Imaging of Windows Laptops, Imaging of MAC Devices, etc.).
  • Document and/or work with solution architects to ensure all EUC IT solutions are fully documented and stored in GGL IT Enterprise Architecture Repositories, e.g., ERIS Repository.
  • Ensure that all Priority 1 Incidents have appropriate Root Cause Analysis Reports.
  • Ensure that all reoccurring incidents are managed and resolved via a Problem ticket.
  • Ensure that all end point security vulnerabilities are identified and resolved timeously with the assistance of managed services partners.
  • Attend Vendor Operations Management meeting to evaluate and feedback on Managed Services Performance for the month as well as areas of service improvement.
  • Keep up with the latest EUC technologies by completing industry recognized certifications, e.g., Microsoft Azure, AWS, Machine Learning, etc.
  • Identify service improvement initiatives within the EUC space and develop technical solutions through automation, scripting based on OEM best practices. Automate repetitive tasks, e.g., monthly standard patching.
  • Develop a list of critical operational tasks (daily, weekly, monthly) checks that must be carried out to ensure effective running of all EUC IT environment, e.g., Monthly endpoint patching check, etc.
  • Ensure that all EUC hardware and software services has the latest updates or at least are on a N-1 stable version, this also include deployment of monthly and zero-day patching.
  • Identify, consolidate, and maintain all IT equipment, inclusive of configuration items within the ITSM CMDB repository.
  • Ensure adequate IT hardware inventory is maintained to cater for employee new start, hardware replacements. This will require the need to work closely with the Human Resource Recruitment department to determine new recruitment capacity plan.
  • Act as a role model and mentor to EUC junior colleagues.
  • Participate in Technology Services projects.
  • Participate in Proof of Concepts for IT products, e.g., new BETA version of Microsoft productivity suite.
  • Develop positive working relationships with end users and C Level executives to provide world class EUC experience.
  • Collaborate and assist global IT colleagues as part of information sharing.
  • Ability to work standby (after hours) at least one week every month to support high priority incidents that cannot wait for the next business day.

🔍 Who are we looking for?

You will be the perfect candidate for this role if you have the following:
  • Minimum 5 to 7 years working experience in end user computing environment.
  • A degree holder, preferable in IT Information Systems.
  • Proficient understanding of end user hardware technology, e.g., Dell Laptops, Apple Macintosh, mobile devices
  • Certifications or extensive experience with the following are required:
Intune
Azure Active Directory
Active Directory
Office 356
JAMF
Okta
Desktop Support
  • Proficient understanding of Teams meeting rooms and live events setup and troubleshooting
  • Effective written and verbal communication skills in English.
  • Estonian language proficiency is advantageous. 
  • Proficiency with other languages are highly advantageous
  • Familiarity with of ServiceNow and/or Remedy IT Service Management
  • Experience with studio development applications/tools including, but not limited to: Perforce, Visual Studio, Adobe Creative Cloud, Maya, 3DS Max, Houdini, Microsoft XDK, Sony XDK/PRODG, JIRA, Ansible & Parsec

Other advantageous qualifications are:

  • Working experience and/or certifications with networking.
  • ITIL Foundation.
  • Familiarity and experience with scripting languages: PowerShell, Bash, Python, JavaScript, etc.
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.

Asukoht

    Tallinn, Harjumaa, Eesti

Tööaeg

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Oskused

 IT Support technical support ITIL intune jamf okta

Keeled

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Kontaktisik
Stu Abancio
Games Global is a new supplier to the industry, delivering force and direction to online gaming. Bringing together some of iGaming's biggest and brightest stars, the Games Global portfolio is home to thousands of titles from 50+ studio partners. Great games start with bold people. Join our new era.

Ettevõtte kodulehthttps://www.gamesglobal.com/

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