2428
iGaming Customer Support Agent (EST,ENG,RUS)
Gepard Media OÜ
iGaming Customer Support Agent (EST,ENG,RUS)
Gepard Media OÜ
iGaming Customer Support Agent (EST,ENG,RUS)
Gepard Media OÜ

iGaming Customer Support Agent (EST,ENG,RUS)

Gepard Media OÜ

What we expect from you:


  •  Excellent English, Estonian and Russian, both written and verbal
  •  A deep commitment to understanding and addressing customers needs, ensuring their satisfaction.
  • Proficiency in identifying issues, troubleshooting problems, and providing prompt solutions.
  • The ability to remain patient, empathetic, and understanding when dealing with customer concerns and challenges.
  • The skill to efficiently handle multiple customer inquiries and tasks simultaneously
  • Collaboration and coordination with team members to ensure a seamless customer support experience.
  • Capability to handle customer disputes and conflicts professionally and effectively.

Additional skills you might have:

  • Online casino or sportsbook knowledge is a plus
  • Freshdesk, Zendesk, or LiveChat experience

About the role:


As an iGaming Customer Support Agent at Gepard Media, you will be an essential part of the customer-focused team. You will engage with the customers, address their concerns via live chat or email, and provide professional and friendly assistance, ensuring that they remain the top priority. Prior experience in a similar role or industry is a plus, however if youre ambitious, want to learn about a new industry and acquire new skills we will provide comprehensive training during the onboarding process.

Please kindly note that your work schedule will involve rotation across two shifts: days (06:00-18:00 EET), and nights (18:00-06:00 EET).

Your main responsibilities will be:

  • Listen and respond to the customers needs and concerns, offering professional, friendly support at all times.
  • Provide support to customers across multiple brands and gaming verticals via live chat and email, managing an average of 100 cases per shift.
  • Work collaboratively with internal and external teams to resolve customers issues and meet their needs effectively.
  • Execute Know Your Customer (KYC) and Anti-Money Laundering (AML) processes and procedures to ensure regulatory compliance.
  • Proactively and reactively monitor and take action on accounts engaged in bonus abuse.
  • Review and approve customers winnings cash outs promptly.
  • Contribute innovative ideas and provide constructive feedback to improve our processes and enhance the customer experience.

What we offer:


  • A competitive salary complemented by monthly performance-based bonus (after probation)
  • Extra compensation for night shifts
  • 4 weeks of comprehensive training with ongoing focus and assistance
  • A startup atmosphere with minimal bureaucracy
  • Hybrid work
  • Opportunities for career advancement
  • A diverse and inclusive workplace
  • 28 calendar days of annual leave
  • Sports compensation via Stebby
  • Complimentary company merchandise
BrutokuupalkBruto kuusAlates  € 1600

Lisahüved: Salary depends on the experience and additional languages, benefits can be found on the job description

Asukoht

    Tallinn, Harjumaa, Eesti
    Lootsa 12

Tööaeg

  • Täistööaeg vahetustega

Oskused

 Customer Support Ability to learn Problem solving Responsibility KYC

Keeled

  •  Inglise
  •  Eesti
  •  Vene
Kontaktisik
Anna Sirotkin

Gepard Media is a dynamic company established in 2019 by a passionate group of blockchain and gaming enthusiasts.

Our mission is to create exceptional brands, products, and lead-generation strategies that set the standard in the fiercely competitive world of crypto gaming. At Gepard Media, we specialize in delivering top-notch marketing, cutting-edge technology, and efficient customer operational solutions to iGaming brands.

Our rapidly expanding team comprises over 25 industry experts, and we operate from our headquarters in Tallinn, Estonia, with team members spread across the globe, working remotely. We are united by our ambition, creativity, and a shared commitment to revolutionizing the crypto gaming landscape.

If you're looking to make your mark in this exciting industry and work with a team of dedicated professionals, Gepard Media is the place for you. Join us in shaping the future of crypto gaming!

Ettevõtte kodulehthttps://careers.gepardmedia.ee/

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