Does the hustle and bustle of life excite you? Is guest service your ultimate passion?

If you say Yes I Can! here at the Park Inn by Radisson, were looking for fun people just like you! At the Park Inn by Radisson, we are one team and make memorable moments for our guests. Our fun Front Office Department is the heart of the house, and our Front Office Manager exudes patience, empathy and personality to host the show through a well-rehearsed, friendly and empowered team. A smile is essential, but you cant hide behind it, you must be confident in business essentials and revenue generation.

We are looking for a temporary, yet worthy replacement for our current Front Office Manager during parental leave. The position will be available from second half of January 2024 and for minimum of 1,5 years.

Key Responsibilities of Front Office Manager:

- Achieves guest satisfaction and rooms revenue goals by supervising the Front Office operation

- Overseas and participates in the prompt and courteous check in and check out of guests

- Utilises leadership skills and motivation to maximise team member productivity and satisfaction

- Ensures that Front Office is staffed according to needs by utilising business forecasts to schedule employees

- Challenges Front Office staff to utilise yield management, occupancy and average room rate to maximise room revenue

- People developer/exporter

- Controls and analyses departmental costs on an ongoing basis

- Maximises the total occupancy of the Radisson hotels in the area, by serving as a liaison with other Radisson hotels

Requirements of Front Office Manager:

- Proficient in all Front Office and Guest Relations procedures to be a resource when needed

- A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team-member management

- Commercially aware

- Driven and ambitious to inspire the team to consistently deliver and exceed service standards

- Clear thinker with excellent communication abilities

- Fluent in Estonian and English, knowledge of Russian and/or Finnish is a plus

- Previous experience of any Property Management System (preferably Opera) is an advantage

We are offering:

- Professional and friendly working environment

- Career opportunities in an international company

- Local and global company benefits