225
- Detailid
- Esmane info
- Ettevõte
About the position:
We are looking for a talented Latvian-speaking Customer Support Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.
As a Trainer in this project, your daily responsibilities will include:
- Create, deliver and conclude trainings for new hires
- Develop continuous trainings for teams based on requirements
- Conducts scenario & role play based sessions for new and current customer advisors
- Observes targets and collect feedback for training purposes
- Build annual training program and prepare teaching plans for the team
- Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
- Conduct orientation sessions
- Periodically evaluate ongoing programs to ensure that they reflect any changes in the market and trends
- Stays informed about client processes, trends and strategy, as to recommends programs, trainings changes where appropriate
About the Company:
Our client in Greece is a company of 4,800+ employees from over 90 countries. They work hard but also know that a happy employee is a productive employee. For re-charging, new experiences and adventures, Athens is a city that stands out. So, join them and invest in your growth!
They provide solutions to their clients customers via phone, chat, email and social media. As a global CX leader, they deliver 3.5 million unique experiences every day for 400+ clients through business process outsourcing (BPO), digital CX, training and talent management and CX consulting and analytics.
You will need:
- Native Latvian verbal and written communication skills (C2)
- Fluent English verbal and written communication skills (C1)
- Essential minimum of 6 months call center experience
- Previous teaching or coaching/training experience would be an advantage
- Ability to travel for training purposes
- Good organization / time management skills
- Strong communication and very good listening skills
- Ability to provide feedback in a positive, objective and supportive manner
- Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook etc)
- Ability to work with a variety of people from diverse backgrounds
- Ability to solve problems and offer suggestions
- Coaching skills
Must hold EU citizenship or valid work permit for Greece
Ready to relocate to Athens, Greece with relocation package
What's in it for you?
- Fully paid training
- Working hours Mon-Fri 9.00 - 17.00 or 10.00 - 18.00
- Permanent contract
- Private healthcare
- Continuous learning/development opportunities
- Competitive career opportunities
- A safe, friendly, diverse, supporting and technological company
- International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
- EverBetter wellness program (Fitness room in our premises & Personal Trainer)
Relocation package to Athens:
- Flight to Athens
- Taxi to pick up from airport
- Airbnb for 4 weeks
- Assistance to issue hiring documents
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.
Asukoht
- Kreeka
Tööaeg
- Täistööaeg
Oskused
Keeled
- Inglise
- Läti
Kontaktisik
Nordic Jobs Worldwide
Nordic Jobs Worldwide
We are Nordic recruitment experts, connecting candidates from Sweden, Finland, Norway, and Denmark with businesses worldwide.
Our goal is simple: Match talented candidates with exciting jobs that let them use their native languages worldwide.
What sets us apart? Our friendly team of native-speaking recruiters, really get to know our candidates. With over 30 years of combined recruitment experience, we're a trusted partner for businesses globally.
Visit our Website: www.nordicjobsworldwide.com Get in Touch: info@nordicjobsworldwide.com
Tomorrow brings new opportunities!
Sarnased töökuulutused:
Wind turbine service technician
Torulukksepp
Autotehnik, autoremondilukksepp