- Esmane info
- Design, implement and maintain business solutions to facilitate Customer data collection and the renewal process for private customers;
- Define business requirements and establish business processes to acquire Customer data from external registers and other third-party sources;
- Suggest efficiency enhancements to strengthen internal excellence and enhance the customer experience;
- Prepare business requirements for IT, Robotics and other teams, test and launch the solutions in the business operations;
- Document and maintain Private Customer data management related solutions across Baltics and in Estonia;
- Continuously improve Customer data quality;
- Lead Baltic projects in the cooperation with IT, Private, Corporate Segment managers and KYC.
- Ability to ensure that project deliverables meet objectives and quality standards;
- Strong interest in data and the ability to make data-driven decisions;
- Ability to identify and assess project risks and develop mitigation strategies;
- Skills to manage and lead teams through process change, ensuring smooth transitions;
- Experience as a business analyst, process manager or a project manager will be considered as an advantage.
- Bachelor's or Master's degree in a related field, or a great reason for not having one;
- Good written and oral English and Estonian.
- An open, simple and caring culture.
- Opportunity to create the best experience for our customers.
- An international, sustainable and inclusive work environment.
- Development opportunities and advancement in your career.
- Flexible working options.
- Access to Group performance program, company pension plan, optional health insurance, and other benefits.
- Kaugtöö võimalus
We serve local communities and are proud to play an important role there as well as being a key part of the financial system.
We are dedicated to developing close relationships with about 7.3 million private and 600,000 corporate customers.
Our passion is to help people to save for a better future. We work every day to support people, businesses and society to grow by promoting a healthy and sustainable economy.