About Bolt
Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.
From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.
And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.

• Tackle challenges at scale that span technology, operations, regulation, and growth.

• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.

• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About the role

We are looking for a Senior Global Operations Manager to improve how Bolt Food’s merchant organisation operates across all segments and markets. This is a central, global individual-contributor role that turns commercial priorities and business targets into scalable operating frameworks, propositions, processes, playbooks, and tools.

You will connect strategy with execution by aligning Product, Commercial, Finance, Strategy & Analytics, and local teams; enabling Account Management teams; and driving consistent adoption across markets. While commercial outcomes remain primarily owned by the relevant functional and market teams, you will be accountable for the quality, execution, adoption, and scalability of the frameworks that enable stronger merchant retention, operational efficiency, revenue quality, and profitability.

Main tasks and responsibilities

• Translate business targets, strategic priorities, and recurring market challenges into scalable global frameworks, operating models, playbooks, guardrails, and success measures.

• Strengthen Account Management infrastructure by partnering with Strategy & Analytics and commercial owners on KPI frameworks, incentive schemes, segmentation principles, portfolio prioritisation, and performance-management processes.

• Spearhead the operational design, launch, and scaling of merchant investment channels and enablement propositions, ensuring products, workflows, governance, and roadmaps reflect merchant and Account Management needs.

• Turn propositions into executable processes, tooling, training, communications, and market playbooks, while removing rollout barriers and driving consistent adoption.

• Lead complex cross-functional programmes from problem definition through rollout and continuous improvement, establishing clear governance, milestones, ownership, risk management, and escalation paths.

• Align central and local stakeholders without formal authority, build commitment to change, manage dependencies and trade-offs, and hold contributors accountable for agreed deliverables.

• Build performance reporting using balanced input and output KPIs, diagnose root causes through data and market feedback, and translate findings into recommendations that improve scalability, productivity, retention, investment efficiency, and profitability.

About you

• 5+ years of relevant experience in strategy and operations, commercial or revenue operations, consulting, account management, customer success, or a comparable field, preferably in a global or regional environment.

• A strong track record of designing scalable operating frameworks, processes, or playbooks and translating them into successful multi-market execution.

• Advanced analytical and problem-solving skills, including experience defining KPIs, structuring ambiguous business questions, developing business cases, and turning data into clear decisions.

• Strong commercial acumen and an understanding of revenue drivers, merchant economics, investment efficiency, retention, pricing, and profitability.

• Excellent project, programme, and change-management capabilities, with experience coordinating complex initiatives, managing dependencies and risks, and measuring adoption.

• Exceptional stakeholder-management and influencing skills, with the ability to build coalitions, resolve competing priorities, and challenge senior stakeholders constructively without relying on formal authority.

• A hands-on, ownership-driven approach, strong organisational skills, and excellent written and verbal communication in English, with the ability to operate effectively in a fast-paced matrix organisation.

Why you'll love it here

• Accelerate your professional growth with unique career opportunities.

• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

• Take care of your physical and mental health with our wellness perks.

• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

• Connect with colleagues at annual company events and smaller team gatherings.

• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there's a faster, smarter way to do your work, we expect you to find it. You're still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Everyone is welcome
Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.
We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.