548
Danish-Speaking Customer Expert
Majorel Estonia OÜ
Danish-Speaking Customer Expert
Majorel Estonia OÜ
Danish-Speaking Customer Expert
Majorel Estonia OÜ

Danish-Speaking Customer Expert

Majorel Estonia OÜ

Job description

We are looking for Danish and English speaking Customer Support Expert to join our team in Estonia. You will be working for our client - leading e-commerce company that specializes in fashion and lifestyle products, serving millions of customers across multiple countries.

Schedule: Monday-Friday 9:00-21:00 | rolling schedule | 40h/week
This is a fixed-term opportunity till 31 March, 2027.

Duties and responsibilities:

  • Handle incoming phone calls and emails from the customers according to documented procedures, training curriculum, and quality guidelines
  • Provide high-quality customer support services maintaining high levels of empathy, ownership, and efficiency during each interaction
  • Provide general service feature questions, support clients with various issues related to the operation of the e-shop

Requirements


  • Danish language level at the level C1 or higher. During the recruitment process, candidates will undergo internal language assessments, which will be the sole basis for determining their language level suitability.
  • English language level at the level B2 or higher. During the recruitment process, candidates will undergo internal language assessments, which will be the sole basis for determining their language level suitability.
  • Strong communication and administration skills
  • Customer-focused approach
  • Attentiveness, positive attitude
  • Computer literacy
  • Relevant permit to work in Estonia

We offer


  • Remote work from any location within Estonia
  • Fully paid trainings
  • Private Health insurance or Stebby
  • Remote selection process
  • Bonus system
  • Glasses compensation
  • Fun team events

Please copy this link and insert into browser to read about our Privacy
Notice: https://www.tp.com/media/0bwbotrg/tp-group-privacy-policy-bcr-v4_feb-2025-external.pdf

Compliance with Foreign Trade Laws. As an international service provider, Teleperformance must comply with foreign trade laws to prevent security risks and legal violations. To mitigate fines, liability, and reputational damage, your data (name, address, and date of birth) will be checked against national and international sanctions lists under Art. 6(1)(f) GDPR.
€Monthly gross salaryGross/mo Up to € 2200

Additional information:  Stebby, Private Health Insurance

Location

  • Tallinn, Harjumaa, Estonia
  • Remote

Time of work

  • Full-time

Languages

  •  Danish
  •  English
Contact person
HR Department
+372 52 89 139
Majorel has been acquired by Teleperformance allowing us to deliver even more exceptional services in more locations worldwide and on a greater scale than ever before. Teleperformance now has a local presence in 95 countries with nearly 500,000 passionate people standing by, for you.The combination of our leading business services companies makes Teleperformance the industry leader, more capable than ever of delivering critical solutions and the support you need. Let's master change together!We design, build and deliver end-to-end CX for many of the worlds most respected digital-born and vertical leading brands.
We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety.The real 'Majorel difference' lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile all pulling together as One Team. Its the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.At Majorel, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.


Company website: https://www.tp.com

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