About Bolt
Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.
From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.
And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About the role

We’re looking for a Head of Courier Performance to join Bolt Food’s Central Operations team. You’ll help us find and drive performance improvements across a selection of 8 countries in Europe and Africa, so we can reach our food delivery goals.

Central Operations is a team of people from all over the world, working closely together on the foundations we need to scale our operations globally. Our focus areas are Courier Lifecycle, Courier Performance and Marketplace Operations.

As a key member of the Regional and Central Operations leadership team, you’ll work with local teams across your region to improve delivery quality and cost efficiency. You’ll be the main link between local operational teams and our HQ teams.

Main tasks and responsibilities

• Manage courier performance across your region: drive the input metrics that improve our service quality while reducing the cost of service.
• Be the operational expert for the region: lead local courier teams to deliver key performance metrics, help them solve local challenges, and share learnings across countries.
• Partner with Regional and Country Managers: be their closest ally in helping local courier operations teams perform at their best and deliver expected results, and act as the bridge between local teams and central Operations.
• Scale and improve workflows: review current courier operational processes and SOPs, and define new, more scalable workflows that can improve team efficiency 5-10x.
• Own performance governance: set OKRs, KPIs and metrics to measure success, track and report on performance regularly, and share insights and recommendations for improvement.

About you

• You have a BS/MS degree in Business Administration, Finance, Operations or a related field.
• You have relevant experience in Operations, Marketplaces, high-growth startups or a related field, including managing fast-paced teams.
• You have strong experience managing teams, ideally in an international company.
• You’re analytical and use data to make business decisions.
• You’re well organised and good at project management, able to prioritise and lead multiple projects and processes at once.
• You communicate excellently in English, both written and spoken.
• You’re willing to travel across markets in Europe and Africa.

Why you'll love it here

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there's a faster, smarter way to do your work, we expect you to find it. You're still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Everyone is welcome
Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.
We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.