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About Entain
We are Entain NCE (Entain North and Central Europe) - a part of Entain - one of the biggest iGaming companies worldwide. Our vision is to be the world leader in betting, gaming and interactive entertainment. We will achieve this through our focus on sustainability and growth, transforming our sector for our players, for ourselves and for the good of entertainment.
Today Entain (NCE) is a multi-brand iGaming company with 1100 people situated in offices across Riga (headquarters), Tallinn, Amsterdam, Brussels, Berlin, Vienna, Helsinki and few other our office locations. We are proud to be the leading iGaming operator in the Baltic States and one of the fastest-growing operators in North Central Europe.
It's your game!
This is an on-site role. As a Lithuanian and English Speaking Customer Support Agent you will handling calls, emails, and live chat with the customers of our Lithuania-based brands.
Reporting to the Customer Support Team Lead, you will be part of the Customer Support Team. This team is passionate and enthusiastic, able to put customers at the heart of our business. They create a pleasurable and entertaining journey for customers across all touch points.
The hourly salary for this role ranges from €9.00 to €10.00 gross, depending on experience level.
If you love making an impact by helping people, this role is for you!
You Will:
- Help customers with their inquiries over email, chat, or phone.
- Investigate problems, develop solutions, and manage through resolution.
- Escalate issues to other departments or manager.
- Support your colleagues and help the new ones.
You Have:
- Excellent written and verbal Lithuanian and English skill.
- Very good computer and typing skills.
- Experience documenting customer issues in detail and handling support requests from a variety of different channels at the same time.
- Experience gathering complete and accurate information from the customers - give attention to what other people are saying, taking time to understand, and ask questions.
- Problem-solving skills and flexibility to handle change.
- Readiness to work flexible hours and shifts in the timeframe between 9:00 AM - 22:00 PM (Monday-Sunday).
Benefits:
- Annual company performance bonus
- Additional paid days off (health days, birthday day off, voluntary work days and additional days off based on tenure)
- Health insurance policy
- Learning & development compensation
- Paid online consultations with certified mental health professionals
- Wellness and team-building events
Equal Opportunities.
If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.
We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
€
9 - 10
Location
- Tallinn, Harjumaa, Estonia
Lõõtsa tn 1A, 11415 Tallinn, Estonia
Time of work
- Full-time with shifts
Contact person
Gerda Maasing
Gerda Maasing
We are Entain - one of the biggest iGaming companies worldwide. Our vision is to be the world leader in betting, gaming and interactive entertainment. We will achieve this through our focus on sustainability and growth, transforming our sector for our players, for ourselves and for the good of entertainment.
The Entain journey began on 9th December 2020, but our brands have been making history since the 1880s. With 140+ licenses across 40+ territories, were now home to a global family of over 25 iconic names - such big names as BetMGM, Bwin, Coral, and Ladbrokes. In Entain, we employ around 29,000 people.
ENLABS, which stands for Entertainment Laboratories, was acquired by Entain and joined the Entain family in April of 2021.
In Entain Baltics and Nordics, we are a company that creates entertainment through innovative thinking by offering our customers industry-leading gaming content across all product verticals coupled with outstanding localised service. We are the largest iGaming operator in the Baltics with an ambition to expand well beyond, becoming one of the leading online gaming companies in other regions of Europe. We focus on regulated or soon-to-be-regulated markets and promote responsible gambling. Regulation means a guarantee of fair play, player protection and local gambling tax contributions. Entain Baltics and Nordics own a group of licensed online gaming companies in several European jurisdictions as part of its portfolio. We operate a portfolio of well-known brands, including our flagship brands Optibet, Klondaika, and Ninja Casino.
Today Entain Baltics and Nordics is a multi-brand online gaming company with 620+ people from more than 15 countries situated in offices across Riga (headquarters), Tallinn, Vilnius, Malta and Stockholm. We are proud to be the leading iGaming operator in the Baltic States and one of the fastest-growing operators in Eastern Europe.
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