Customer Experience Manager
Join UP! Baltics, SIA
Customer Experience Manager
Join UP! Baltics, SIA
Customer Experience Manager
Join UP! Baltics, SIA

Customer Experience Manager

Join UP! Baltics, SIA

To achieve our ambitious goals, we are looking for Customer Experience Manager to join our team in Estonia. If you can and want to work in a dynamic environment in a team of challengers, have a proactive attitude, produce an infinite number of ideas - welcome U aboard.

In this role you will be responsible for:
  • Customer Support: Provide an online support to local clients on the destination.
  • Problem Resolution: Promptly address and resolve problem situations.
  • Partner Cooperation: Collaborate with partners, including agencies and Destination Management Companies (DMCs).
  • Another Support: Remote sales of excursions, hotels, other company's services (if needed).

Professional experience and skills:

  • Customer service and sales experience of at least 1 year, experience in tourism on guide position (would be an advantage)
  • Professional education in the related field
  • Creativity, positive thinking, ability to take responsibility, proactive
  • Experience in the Tourism Industry (would be an advantage)
  • Grammatically Correct Speech: ability to communicate effectively with correct grammar
  • Language Proficiency: knowledge of both Estonian and English, Russian would be an advantage
  • Trainability: quick and efficient in learning new skills and processes
  • Stress Resilience: capacity to remain calm and effective
  • Teamwork Skills: ability to collaborate effectively with others in a team setting.

What we offer:

  • Career in a large international fast-growing company.
  • We support the development of employees and offer: GROW UP corporate university, compensation for external education and training.
  • A culture of openness, equality and support.
  • Full-time employment with a flexible working schedule: Monday-Friday 9:00-15:00/15:00-21:00, Saturday/Sunday 9:00-21:00.
  • Annual paid vacation and sick leave.
  • Stebby services (after trial period).
  • Discount on parking place.
  • Possibility of going on business trips as a part of motivation and training.
  • Competitive salary.
  • Corporate travel discounts with Join UP!

Want to be part of our team? Then don't hesitate to Apply and send your CV and cover letter.

*Please note that the processing time for applications is 10 working days. If we have not contacted you during this time, we are not ready to proceed with you right now. We will save your CV in our talent pool to offer other relevant career opportunities in the future.

Want to be part of our team? Apply and send your CV and cover letter (in English).

You can get to know our company here:
*By applying for the competition, the applicant agrees to the transfer and processing of personal data to the Limited Liability Company "Join Up Baltic and the Limited Liability Company Join UP!.
We inform you that the personal data specified in your application documents will be processed for the purpose of data use and processing for personnel selection purposes. The potential employee can withdraw his consent to data processing in writing.
The controller of data processing is the Limited Liability Company "Join Up Baltic", unified registration number: 50203351701, legal address: Vienības gatve 109, Riga, LV-1058, e-mail: riga@joinup.lv.
Additional information on the processing of personal data in the Limited Liability Company "Join Up Baltic" can be obtained on the website of the Limited Liability Company "Join Up Baltic" https://joinup.ee
Monthly gross salaryGross/mo  € 1652 - 1906


    Tallinn, Harjumaa, Estonia
    Business centre "Zenith", Narva mnt 7B

Time of work

  • Full-time with shifts
  • Flexible schedule


 Creativity, positive thinking, ability to take responsibility, proactive emapathy Self-control Problem solving Communication Customer Service Customer Support


  •  English
  •  Estonian
  •  Russian
Contact person
Inna Ganzhela
We are Join UP! and SkyUp Airlines - together we form a group of companies with Ukrainian DNA - UPfamily, and are strategic partners. Our team is united over 1400 professionals in Ukraine and abroad.

Join UP! is a Ukrainian tour operator, which was founded in 2010, is one of the strongest tour operators and the most powerful players in the tourism market of Ukraine. We work in Ukraine, Kazakhstan, Estonia, Latvia, Lithuania, Moldova, Poland and Romania. Join UP! Baltic was opened on April, 2022. 

In general, the portfolio of Join UP! more than 40 directions. The tour operator's portfolio includes more than 7,000 hotels available for reservation, of which more than 250 are exclusive.

Our mission is to encourage travel to change people's worldview.

We invite to the team people who are truly in love with their work, those who are ready to accept challenges and turn them into opportunities, and who also share our values.

Together with us, you will get experience working in an international company, you will be able to put your knowledge into practice, implement cool projects and develop professionally. We believe that the best solutions are found and implemented by the team when everyone can contribute. Here you will have the opportunity not only to propose ideas, but also to implement them in life. We are in this together!

Join a multinational team of challengers who are transforming the travel industry every day and making people's travel dreams come true.

More about us:
Join UP!: Overview | LinkedIn
Tūroperators Join UP! brīvdienu komplekti, brīvdienu ceļojumi - Latvia
Join UP! tour operator holiday packages, holiday trips - Lithuania
Join UP! tour operator package holidays, holidays - Estonia

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