2204
Customer Support Associate
Customer Support Associate
Starship Technologies OÜ
Customer Support Associate

Customer Support Associate

Starship Technologies OÜ

Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles, and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses.

We're hitting records on an almost weekly basis. Now is an exciting time to join as we grow rapidly around the world!

We're looking for a Customer Support Associate to join the team, who will be the primary point of contact for our customers and partners. Your responsibilities will include assisting them in resolving any problems they may encounter either through live chat or phone calls.

Your main responsibilities are:
  • Handle customer and partner requests via chat or calls
  • Be able to work with internal tools: Zendesk, Slack, and Confluence
  • Reporting customer or partner feedback to relevant teams

What we hope you'll bring to the table:
  • You have experience working in customer support or customer-facing role
  • You have excellent written and spoken English
  • You are passionate about customer experience and technology
  • You are a problem solver who will help find the best solutions for our customers and partners
  • You work best together with the team and you have a great work ethic
  • You have the flexibility to work overnight and during weekends

What's in it for you?
  • Shift-based position with varying timings
  • Flexible scheduling: you create your own schedule weekly (Note: shift lengths are fixed, averaging 8 hours)
  • Mental wellbeing counseling: free eight sessions with mental health experts
  • Work location: Starship Technologies office, Teaduspargi 8. After the probation period, working from home is possible
  • Ideal work for students

Job specifics:
  • Full-time position (40 hours/week)
  • We are a 24/7 operation serving our amazing global customers and vendors. Availability to work during evenings, nights, and weekends is a requirement.
  • Please note that this role will be hired through staffing platform GoWorkaBit (no direct employment contract) but you will be integrated into our company culture and will work closely with our team members. You will be one of us.
  • To be an eligible candidate you need to have a valid TRP/Visa to work in Estonia.
  • No relocation or residence permit support

Expected start date: the beginning of August

If you are curious to participate in our journey of building the Future of Delivery today, please apply! 🚀
You can find average salaries for this postition at palgad.ee.

Location

    Tallinn, Harjumaa, Estonia
    Teaduspargi 8, 12618, Tallinn

Time of work

  • Full-time with shifts
Contact person
Valeriia Stelmakova

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