Casino Retention Manager
Casino Retention Manager
Casino Retention Manager

Casino Retention Manager


Ootused kandidaadile

  • Previous experience working as a CRM/Retention Manager in the online gaming industry
  • Casino enthusiast, strong knowledge of casino games and customers behavior
  • Highly customer-centric with great understanding of a customer lifecycle, behavior and customer journeys
  • Passion to drive optimization through quantitative & qualitative insights
  • Good knowledge of CRM communication channels and overall campaign Best Practice
  • Strong cross-functional coordination and time management skills

Tööülesannete kirjeldus

  • Plan, conceptualize, and develop casino promotional offers, including campaign planning, segmentation, brief preparation, and setting goals and KPIs.
  • Managing the customer lifecycle from onboarding to developing activation, cross-selling, retention and win-back campaigns.
  • Collaborate with the analytics team on customer segmentation, post-campaign analysis and optimization, ROI, offers, and bonus spend efficiency.
  • Perform A/B tests and analyze customer behaviours, trends, demographics and preferences to make data-driven decisions to optimize campaign performance.
  • Manage promotional tools and communication channels, suggest bonus tool improvements, and coordinate with IT departments for the development roadmap and implementation.
  • Cooperate with creative teams on developing design concepts/assets and copy for communication, promotional campaigns, and offers.
  • Support the execution of Group retention strategies for expansion into other markets.

Omalt poolt pakume

  • Boost your career and design your own growth path with a training budget
  • Entertainment is in our DNA, get ready for a team-tastic time
  • Achievement bonus - your dedication has hit the jackpot
  • Embrace an active life with sports and health compensation and diverse activities
  • Celebrating and supporting your big life events
  • Diverse workplace Culture with quick pick me up snacks and drinks
  • Craving discounts? We have the cure
  • Recognition program of which we are oh so proud.
You can find average salaries for this postition at palgad.ee.


    Tallinn, Harjumaa, Estonia

Time of work

  • Full-time


  •  English
Contact person
Merilin Neitsov
OlyBet online casino, originally called Olympic - Online was founded in early 2010 to offer online casino games and poker. In 2013, sports betting was added to the services offered, and Olympic-Online was renamed OlyBet.
At OlyBet, you will find the largest selection of slot games: both good old classics and the latest gems from the casino industry. Also, worth mentioning is our state-of-the-art live casino, where our professional dealers are waiting for you 24/7.

OlyBet brings its customers the best online entertainment from the worlds leading software vendors such as Novomatic, Microgaming, NetEnt, Evolution Gaming, PlaynGo, ELK Studious, EGT, High 5 Games, iSoftbet, Yggdrasil, Big Time Gaming, NextGen, Scientific Games, and Olympic Live Roulette straight from Olympic Park Casino!

In 2020, OlyBet joined the worlds largest online poker network, the GGPoker Network, giving its customers access to all the unique opportunities the network has to offer. Download the special OlyBet Poker App for both Android and iOS and start enjoying world-class poker.

Sports betting.
OlyBet offers a wide range of exciting sports matches in both regular and e-sports on the BetConstruct platform, come and find what suits you and take your cheering to sports to a new level! Bets can be made both pre-match and live, choose the one that suits you best.

OlyBet supports several sports events and clubs: Estonian Billiard Union, OlyBet Nõmme BSC, Kaunas Zalgiris and we are an exclusive partner for the NBA.

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