Job ad - CUSTOMER SUPPORT REPRESENTATIVE (ENGLISH SPEAKING)
Reference number: CVO-3264554-EE
Linn Systems is excited to announce that we're looking for enthusiastic customer support representatives to join our growing team.
We are a market-leading eCommerce software provider, striving towards our goal of changing the way people sell online with best in class SaaS solutions for day-to-day management of eCommerce businesses. Our clients include thousands of businesses from all over the world, including brand names like Sports Direct, Dyson and Toyota.
As part of your role, you'll be working with our experienced Customer Support team in our Estonian office based in the historic city of Tallinn. You'll be helping to make sure our customers receive the best service possible and co-operate with other teams to help make our software even better.
CUSTOMER SUPPORT REPRESENTATIVE (ENGLISH SPEAKING)
Job description, tasks
You'll be a product expert helping customers with their queries via email, chat and phone
Helping customers get the most out of Linnworks
Ensure customers receive the very best customer experience
Proactively look for solutions to problems and propose improvements
NB! Rotating day, evening and night shifts. Service provided 24/7 (incl. weekends and national holidays)
Excellent written and spoken English
Energetic and open personality with excellent communication skills
Customer service focused
Ability to make decisions and solve problems
Career - an attractive salary; professional growth opportunity
Education - full training; office library
Nice working environment - modern office; experienced and interesting colleagues to work with
Great tools - modern PC with 2 screens, 1 mouse, 1 keyboard, superb headset, and a USB desktop fan
Health & sports - playroom with table tennis and foosball; opportunity to play floorball with our office team
To apply, please submit your CV along with cover letter (in English) addressing the above criteria, and explaining why you want to join our team.
Languages required English
Working timeFull time work in shifts, Full-time work